Customer Experience Coordinator - Hilton Chicago

Customer Experience Coordinator - Hilton Chicago

The Customer Experience Coordinator will act as liaison between Encore, venue, and customer. Provide customers with information and support in a professional and friendly manner while building relationships to ensure a high-quality experience. This position will report to Director, Event Technology.

Key Job Responsibilities:

• Customer Contact
• Billing
• Data Entry
• Customer Engagement
• Operational Support

Job Qualifications:

• High School Diploma is required. Associate degree is preferred.
• 1+ years of administrative, sales or hospitality experience preferred.
• Proficiency Microsoft 365 and web-based applications.
• Strong written and oral communication skills
• Strong organizational and interpersonal skills
• Encore's Service Level 100, 200 & 300 Certifications to be obtained within 90 days
• Ability to multi-task and work well under pressure

Competencies:

• Deliver World Class Service
• Do The Right Thing
• Drive Results
• Value People

Physical Requirements:

• Sitting: 6-8 hours per day
• Standing: 2-3 hours per day
• Walking: 0-1 hours per day
• Stooping: 0-1 hours per day
• Crawling: 0-1 hours per day
• Kneeling: 0-1 hours per day
• Bending: 0-1 hours per day
• Reaching (above your head): 0-1 hours per day
• Climbing: 0-1 hours per day
• Grasping: 0-1 hours per day
• Lifting Requirements: 0-15 lbs: Frequently, 16-50 lbs: Occasionally
• Carrying Requirements: 0-15 lbs: Frequently, 16-50 lbs: Occasionally
• Auditory/Visual Requirements: Close Vision: Continuously, Distance Vision: Frequently, Color Vision: Continuously, Peripheral Vision: Occasionally, Depth Perception: Occasionally, Hearing: Continuously
• Pushing/Pulling Requirements: 0-15 lbs: Occasionally, 16-50 lbs: Occasionally

Work Environment:

• Hotel
• Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.