Quality Manager

The Quality Manager is responsible for leading and maintaining the facility’s quality management systems, product safety and conformity activities, customer quality requirements, audit compliance, corrective actions, and continuous improvement initiatives. This position has the authority to stop processes, product release, or shipments when safety, environmental, customer, traceability, documentation, or quality requirements are not met. The Quality Manager works closely with production, engineering, maintenance, materials, logistics, supervision, and plant leadership to identify quality risks, contain nonconforming product, resolve customer concerns, drive corrective action, and improve overall quality performance. Key Responsibilities Product Safety & Conformity Serve as the facility’s Product Safety and Conformity Representative. Support implementation of product safety, conformity, and safety-related requirements. Promote employee awareness of customer requirements and the consequences of nonconforming product. Support identification, containment, escalation, and resolution of product safety and conformity concerns. Ensure lessons learned are incorporated into PFMEAs, control plans, work instructions, procedures, and training. Quality Management System & Daily Quality Support Manage QSYS and QUAM systems. Review out-of-specification checks at least three times per shift and ensure appropriate follow-up. Ensure potentially affected product is identified, contained, evaluated, dispositioned, and released appropriately. Monitor recurring quality issues and **escalate trends** to process owners and plant leadership. Coordinate rework, sorting, inspection, and disposition activities based on customer requirements, risk, and production priorities. Conduct regular quality walks and visual checks of production areas, processes, material identification, product status, and work practices. Review scrap and rework trends to identify quality issues and improvement opportunities. Maintain regular communication with operators, inspectors, supervisors, and other affected personnel regarding quality requirements. Quality Alerts & Communication Evaluate quality alerts for applicability to the facility, products, processes, and shifts. Communicate applicable quality alerts to affected employees and departments. Verify understanding and compliance with quality-alert requirements. Ensure required containment, inspection, process changes, and other actions are implemented and documented. Maintain evidence of communication and implementation and remove obsolete alerts when conditions are resolved. Audits & Certification Manage internal, external, customer, and certification audits. Maintain the audit schedule and coordinate audit preparation. Support compliance with IATF 16949, customer-specific requirements, and internal management-system requirements. Ensure audit findings are documented, assigned, investigated, and closed within required timeframes. Review root-cause analysis, corrective-action plans, and effectiveness checks. Track overdue actions and **escalate delays**. Maintain audit records and objective evidence of compliance. Communicate audit findings and lessons learned to affected process owners. Customer Claims Manage the customer complaint and claim process. Receive, review, document, and investigate customer quality concerns. Coordinate immediate containment, sorting, rework, replacement, and disposition activities. Determine the scope and potential impact of affected product. Lead cross-functional investigations with production, engineering, maintenance, materials, logistics, and other applicable departments. Lead or support structured problem-solving using 8D, 5 Why, and other approved methodologies. Ensure customer responses are accurate, complete, and submitted within required timeframes. Track corrective actions through completion and verify effectiveness. Communicate lessons learned and update applicable PFMEAs, control plans, work instructions, process controls, and training. IFR System Manage the IFR System in accordance with plant procedures. Ensure applicable internal failures, quality events, and process deviations are properly documented. Review IFR records for accuracy, completeness, and classification. Assign corrective actions to responsible process owners and monitor completion. Verify containment, root cause, corrective action, and effectiveness. Identify recurring issues and **escalate systemic problems**. Use IFR data for trend analysis, management review, and continuous improvement. Layered Process Audits Manage the LPA system and ensure it remains aligned with plant KPIs, customer requirements, process risks, audit findings, and recurring quality issues. Review and update LPA questions as processes, products, risks, and performance trends change. Ensure assigned personnel complete LPAs according to schedule. Review results for recurring findings and ineffective controls. Track corrective actions through completion and verify effectiveness. Escalate overdue or ineffective LPA actions. Finished-Goods Dock Audits Perform finished-goods dock audits according to established schedules. Verify part number, revision, quantity, packaging, labeling, traceability, release status, shipping documentation, and customer-specific requirements. Document audit results and initiate corrective action for discrepancies. Prevent shipment when product conformity or required documentation cannot be verified. Review dock-audit trends and implement improvements as needed. Participate in Lean improvements and Kaizen events. Use QSYS, QUAM, IFR, LPA, customer-claim, scrap, rework, audit, and process data to identify improvement opportunities. Support error-proofing, standardization, process optimization, variation reduction, and defect prevention. Verify that implemented improvements achieve intended results. Ensure successful improvements are sustained and communicated to affected employees. IMS & Customer-Specific Requirements Monitor IMS alerts for customer-specific documentation and requirement changes. Evaluate changes for impact on products, processes, controls, documentation, and personnel. Communicate applicable changes to affected departments and process owners. Coordinate updates to procedures, work instructions, PFMEAs, control plans, inspection plans, and training materials. Track implementation and completion of required actions. Ensure obsolete requirements and documents are removed from use. Quality Authority The Quality Manager is authorized to: Stop any process, product release, or shipment when a safety, health, environmental, customer, or quality deviation exists. Place suspect or nonconforming material on hold and require containment, sorting, rework, or additional inspection. Escalate product safety, conformity, customer complaint, audit, and regulatory concerns to plant and management leadership. Require corrective action from responsible process owners and verify effectiveness. Approve or reject quality-related dispositions within applicable procedures. Access and manage QSYS, QUAM, IFR, LPA, IMS, and other applicable quality systems. Communicate quality alerts and customer-specific requirement changes to affected employees and departments. Support and coordinate internal, external, customer, and certification audits. Stop shipment when product conformity, traceability, identification, documentation, or customer requirements cannot be verified. Cross-Functional Collaboration Partner with plant leadership and process owners to resolve quality issues. Work collaboratively with production, engineering, maintenance, materials, logistics, planning, supervision, and other departments. Promote employee involvement in quality, product safety, problem-solving, and continuous improvement. Provide timely escalation of significant quality risks and recurring issues. Key Focus Areas Product safety and conformity Quality Management System compliance IATF 16949 and customer-specific requirements Customer complaints and corrective action Nonconforming material containment and disposition Internal and external audits 8D and structured problem-solving IFR and LPA management Quality alerts and communication Finished-goods and dock audits Data-driven quality improvement Lean and Kaizen initiatives Process control and defect prevention Continuous improvement and sustainability of corrective actions #J-18808-Ljbffr Movement Search & Delivery