SWITCHBOARD OPERATOR (7:00AM - 3:00PM)
Innovation At Work
Telephone/Switchboard Operator
Position Summary: The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.
Essential Duties and Responsibilities:
- Answer all incoming internal and external calls promptly and professionally
- Operate computerized switchboard and paging systems
- Route patient, staff, and public inquiries appropriately
- Respond to emergency calls, alarms, disaster codes, and 911 notifications
- Announce emergency codes using public address and paging systems
- Maintain call logs, incident records, and ward information
- Assist callers with placing outgoing calls
- Monitor alarm systems and emergency communication equipment
- Provide calm, professional service to distressed or difficult callers
- Use Microsoft Outlook, Word, and Excel for reporting
- Comply with HIPAA, VA policies, and security requirements
Requirements:
- High school diploma or Associated Degree
- 12 years of call center or telephone operator experience
- Medical terminology knowledge preferred
- Strong communication and customer service skills
- Ability to pass background check and security clearance
- HIPAA and VA training required (provided)
- On-site medical facility
- Rotating shifts; no permanent shift assignments
- VA-provided equipment
Work Environment:
Vacancy posted 2 days ago
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