IT Support Specialist I

IT Support Specialist I

Auria is looking to hire an IT Support Specialist I at our headquarters in Colorado Springs, CO. This role is ONSITE at 1755 Telstar Dr, Suite 400, Colorado Springs 80920.

WHAT YOU CAN EXPECT TO DO:

The IT Support Specialist I is a reliable, customer-focused Tier 1 support professional responsible for providing technical assistance to end users and supporting daily IT operations. This role is ideal for candidates with at least one year of IT support experience who are looking to expand their technical skills in a dynamic environment. IT Support Specialist I will be responsible for resolving end user issues, supporting workstation and mobile device environments, managing user accounts, and assisting with day-to-day IT operations. This position requires strong troubleshooting skills, effective prioritization, attention to detail, and clear, empathetic communication with users.

1. Respond to Tier I support requests via ticketing system, email, phone, or in-person.
2. Troubleshoot and resolve common issues related to Windows workstations, M365, mobile devices, networking, and approved applications.
3. Support user account lifecycle tasks including creation, modification, password resets, and access management.
4. Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
5. Assist with Duo MFA enrollment and basic troubleshooting.
6. Use NinjaOne for remote support tasks, device monitoring, and routine system maintenance.
7. Maintain accurate inventory of hardware, software, and licensed assets.
8. Document troubleshooting steps, solutions, and knowledge base articles.
9. Support new hire onboarding by preparing workstations, provisioning accounts, and delivering a smooth first-day experience.
10. Escalate issues appropriately based on impact, scope, and complexity.
11. Follow all IT policies, security guidelines, and change management procedures.
12. Provide friendly, patient, and professional customer service with a focus on resolving user issues efficiently and effectively.
13. Perform assigned duties under general supervision while contributing positively to the IT team.
14. Deliver exceptional customer service through clear communication, patience, and empathy

WHAT THE TEAM REQUIRES:

• Bachelor's degree in information technology, computer science or related field preferred, with 0-4 years of relevant experience; or an equivalent combination of education, training and experience
• Experience working on an IT help desk, technical support, or customer support with technical components
• IT Trouble shooting skills
• Oral and written communication skills
• Hands-on experience supporting Windows environments
• Familiarity with Microsoft 365 user management and productivity applications
• Experience with MFA, mobile device setup/support, and basic networking concepts
• Ability to prioritize tasks, manage time effectively, and follow established procedures
• Strong communication skills with an empathetic, customer-first approach
• Demonstrated ability to work independently and collaboratively to achieve successful team service delivery
• High level of professionalism and integrity when handling sensitive information

WHAT THE TEAM PREFERS:

• Industry certifications such as CompTIA A+, Apple Device Support, or Microsoft Fundamentals
• Familiarity with networking concepts (e.g., IP addressing, DNS, VPN)
• Experience building or troubleshooting personal computers is a plus.

PAY TRANSPARENCY: The salary offered will be based on the selected candidate's qualifications - skills, education & experience - and the position level. $40,000 - $55,000

APPLICATION DEADLINE: August 30, 2026

THE AURIA TEAM: Auria is a provider of solutions and software in support of complex Space, National Security, and Cyber missions of federal, international, and commercial customers. Headquartered in Colorado Springs, CO our success is built on the excellence of diverse teams advancing innovative systems and operational software to strengthen our customers' missions. With a distinguished track record and a spirit of relentless pursuit, and R&D, we set the pace for progress and execute every mission with the utmost precision.

Why You'll Love Working at Auria

We believe our team does their best work when they are well-supported, financially secure, and have the freedom to balance life outside of the office.

Time for What Matters

• Generous & Growing PTO: Start with a substantial paid time off package that increases every year you're with us.
• True Flexibility: Contract permitting, use Flex Time to work in a way that fits your life, not just your 8-to-5.
• 11 Paid Days Off: Enjoy 6 fixed company holidays plus 5 Floating Holidays to use whenever you choose.

Invested in Your Future

• 401(k) Match —Yours to Keep Instantly: We match up to 4% of your contributions. Both your contributions and the company match are yours from day one with no vesting wait-period.
• Industry-Leading Education Support: Level up with up to $12,000 annually for tuition and certifications. We don't just hire talent; we grow it.

Health & Peace of Mind

• Premium Healthcare, Lower Costs: High-quality medical plans paired with a Company-Sponsored HSA to help you save for the future.
• Fully Covered Life Insurance: Breathe easy with life insurance up to $50K provided at zero cost to you.
• Holistic Support: Access our Employee Assistance Program (EAP) for mental health, financial coaching, and more.

...and that's just the beginning!

Auria is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, marital status, national origin, age, veteran status, disability, or any other protected class.