Food Service Worker

Food Service Associate

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Performs a variety of food preparation, food service, and sanitation duties to support the daily operations of the Food and Nutrition Services Department. Assists with meal preparation and service while providing a welcoming, professional, and customer-focused experience for patients, staff, visitors, and guests. Maintains high standards of food safety, sanitation, cleanliness, and service throughout all assigned areas.

Essential Functions

• Assists cooks and other culinary staff with daily food preparation, meal assembly, and plating according to established recipes, production standards, and portion guidelines.
• Prepares a variety of simple food items, including salads, desserts, sandwiches, and other menu items as assigned.
• Performs basic food preparation tasks such as washing, peeling, cutting, slicing, and portioning ingredients.
• Assists with preparing and setting up food and supplies for meal and service periods.
• Provides friendly, professional, and responsive customer service to patients, staff, visitors, and guests.
• Greets customers, takes and fulfills food orders accurately, responds to special requests, and ensures timely delivery of food and beverages.
• Answers questions about menu items and provides assistance or recommendations when appropriate.
• Addresses customer concerns and complaints professionally and promptly, escalating issues to leadership when necessary.
• Maintains clean, organized, and sanitary food service, dining, and work areas throughout the shift.
• Clears tables, removes trash, cleans dining areas, and washes or sanitizes dishes, utensils, and other service items as needed.
• Cleans and sanitizes pots, pans, kitchen equipment, utensils, and food preparation areas in accordance with established standards.
• Follows all food safety, sanitation, infection prevention, and regulatory requirements to ensure food is prepared, handled, stored, and served safely.
• Properly handles food and supplies to prevent contamination and maintain appropriate temperatures and quality standards.
• Works collaboratively with cooks, supervisors, and other Food and Nutrition Services team members to ensure efficient daily operations.
• Demonstrates a positive, respectful, and service-oriented approach when interacting with patients, families, visitors, coworkers, and other members of the care team.
• Performs other duties and responsibilities as assigned.

Qualifications

Education
Some High School Completed required

Experience
experience directly related to the duties and responsibilities of role 0-1 year required

Knowledge, Skills and Abilities
- Knowledge of supplies, equipment, and/or services ordering and inventory control.
- Ability to follow routine verbal and written instructions.
- Ability to read and write.
- Ability to understand and follow safety procedures.
- Ability to safely use cleaning equipment and supplies.
- Ability to lift and manipulate heavy objects.
- Knowledge of food service lines set-up and temperature requirements.
- Skill in cooking and preparing a variety of foods.
- Knowledge of food preparation and presentation methods, techniques, and quality standards.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

20

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$17.71 - $22.15/Hourly

Grade

1At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.