Referral Specialist

Job Title: Clinical Receptionist

Job Description

This is a temporary position to assist with managing work queues due to a backlog in a physician's office. The role involves working Monday through Friday from 8:00 AM to 5:30 PM.

Responsibilities

• Manage the referral work queue by reviewing referrals from PCPs or specialists, verifying insurance, contacting patients, and scheduling appointments.

• Handle prior authorization work queue for insurance approvals needed for imaging, procedures, and medications by submitting clinical documentation, following up with payers, and resolving denials.

• Oversee the scheduling work queue by managing appointment outreach, follow-up visits, wait-list management, and rescheduling canceled appointments.

• Address billing work queue by correcting claims, resolving insurance denials, and ensuring missing coding information is provided.

• Manage the patient balance work queue by reviewing lab or imaging results, following up on critical findings, and notifying patients as needed.

• Respond to patient message work queue by addressing portal messages, prescription refill requests, clinical questions, and administrative requests.

Essential Skills

• EPIC experience

• Administrative support skills

• Clerical skills

• Medical front desk experience

• Knowledge of medical terminology

• Customer service skills

• Patient registration experience

• Health care experience

Additional Skills & Qualifications

• Great interpersonal and communication skills

• Positive attitude

• Excellent attendance

• Ability to stay on task and handle a high workload

Work Environment

The role is based at a Spine Center, offering a nurturing environment with a focus on delivering exceptional medical care. The setting involves close collaboration with a multidisciplinary team and utilizes advanced and innovative technology.

If you are interested please book a virtual meeting with me here:

Job Type & Location

This is a Contract position based out of New Haven, CT.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in New Haven,CT.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.