Senior Customer Insights Analyst
Bright Horizons Family Solutions LLC
Supporting the Customer Experience survey strategy, the full-time remote Senior Customer Insights Analyst will manage survey development, analyze data for actionable insights, and collaborate with stakeholders to enhance customer understanding across services. Key responsibilities Supports research development and the end-to-end survey process Collaborates with stakeholders to design projects and communicate insights through dashboards and reporting Monitors survey performance and provides feedback for optimization Required qualifications Bachelor's Degree 3 years of experience in survey development and analysis Experience with the Qualtrics CX Platform for survey programming and dashboard design Strong analytical skills with proficiency in Excel for data transformations Ability to manage multiple projects in a fast-paced environment #J-18808-Ljbffr Bright Horizons Family Solutions LLC
Vacancy posted 3 days ago
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