NICE CXone (InConnect) Architect (Senior/Architect Level)
Net2Source (N2S)
Role: NICE CXone (InConnect) Architect (Senior/Architect Level)
Location: Frisco -TX
Term: Contract
Role Summary
- Senior/Architect-level role responsible for designing and optimizing enterprise NICE CXone (InConnect) contact center solutions
- Provides technical leadership and architecture guidance for scalable, resilient, and high-performance customer experience platforms
- Works with stakeholders, engineering teams, and vendors to deliver end-to-end CX transformation initiatives
Key Responsibilities
- Design multi-region, high-availability CXone architectures with failover, redundancy, and disaster recovery
- Develop advanced Studio scripts using dynamic routing, API-driven logic, and event-based workflows
- Implement integrations using CXone APIs, DEX, real-time data APIs, and event streaming
- Lead SIP trunking architecture including SBC setup, call routing optimization, codecs, and QoS design
- Build secure integrations using REST/SOAP APIs, OAuth2, JWT, and SAML authentication
- Design real-time analytics and reporting pipelines using CXone analytics and BI tools
- Architect omnichannel solutions across voice, chat, email, SMS, WhatsApp, and social platforms
- Integrate CXone with enterprise systems such as Salesforce, Dynamics, and ServiceNow
- Perform performance tuning, capacity planning, and system optimization
- Ensure security, compliance, and best practices across all implementations
- Lead troubleshooting and root cause analysis for production incidents
- Translate business requirements into scalable technical solutions
- Stay current with NICE CXone updates, roadmap, and industry standards
Deliverables
- Process flows documentation
- Knowledge transfer and mentoring for client team members
- Contribution to all assigned project deliverables
- Data conversion and maintenance activities
- Best practice and industry-specific solution recommendations
- Alternative (out-of-the-box) solution design and advisory
- Thought leadership with hands-on configuration/development
- Active participation as functional team member
- Additional assigned duties as required
Vacancy posted 3 days ago
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