Training Proctor

Job Description

Job Description

QUALIFICATIONS:

Work Experience:

One year’s general office experience or standard high school/GED courses preferred

Office Equipment/Computer Skills:

• Operate computer standard office equipment & software programs associated with Data Entry.

Other:

• Possess strong skills in customer service, communication, and grammar.
• Must be able to multitask, while having a strong attention to detail
• Exhibits a positive and service-oriented approach to customer service
• Must be able to work the overtime and Saturday shift as needed during turnaround times

DUTIES AND RESPONSIBILITIES:

• Registration Area
• • Greet customers professionally
  • Check-in and register nonmember/walk in customers for courses
  • Complete check-in procedures
  • Verify valid government issued documents
  • Gather demographic information
  • Capture pictures for badges
  • Review notes
  • Review business rules for each course scheduled for updates and/or changes to prerequisites
  • Search History and Transfer reciprocal courses from other councils
  • Capture signatures for indemnification, training, and SSV’s as needed
  • Perform background checks (SSV’s) for course prerequisites
  • Process payments
  • Register off – site courses on external websites / course players
  • Register trainees for courses and/or SSV’s as needed
  • Assist with classroom directions, policy & procedures
  • Print route cards
  • Process daily payment transaction reports for accounting
  • Verify all courses were transferred and grades entered before printing badge
  • Print badges
  • Answer questions and assist members with LINK system, registration, and course information daily
• CBT Lab
• • Inspect the CBT Lab for readiness and equipment repairs
  • Operate Windows based Computer Based Training operating system
  • Process students and provide instruction on workstation operation.
  • Maintain Student paperwork and accurately record student grades for offsite locations
  • Monitor the computer lab to ensure security of training procedures
  • Watch trainee monitors to be sure if failed course, review is completed before exiting
  • Print badges and distribute upon completion of courses
  • Proctor lab – walk floor to be sure no cheating or use of cell phones occur throughout the day on a rotation with other co-workers 30minutes to 1hour of walking each time usually 3-4 times daily
  • Clean/disinfect workstations after each trainee
  • Provide reading assistance if business rules allow for courses
• As necessary, answer incoming calls, assist callers, and route calls to the appropriate department
• Maintain accuracy in all areas
• Open or Close facility as needed for schedule changes
• Float between registration and CBT department as needed for schedule changes
• Occasional overtime during turnaround seasons and only when approved by management
• Perform other duties assigned by Management
• Safety conscientious always

The CSCCB is a 501(c)3 nonprofit training and education organization located in Corpus Christi,
Texas. The CSCCB delivers safety and site-specific training and job safety orientations to
contractors and employees of numerous refining and petrochemical, and chemical plants on the
Texas Gulf Coast.

Company Description

The CSCCB is a 501(c)3 nonprofit training and education organization located in Corpus Christi,\r\nTexas. The CSCCB delivers safety and site-specific training and job safety orientations to\r\ncontractors and employees of numerous refining and petrochemical, and chemical plants on the\r\nTexas Gulf Coast.