Collections Specialist

Job Description

Job Description

We are looking for a Collections Specialist to support accounts receivable efforts for a growing organization in Greenville, South Carolina. This position focuses on reducing outstanding balances across both commercial and consumer accounts while bringing urgency, consistency, and strong follow-through to every interaction. The ideal candidate is comfortable working on-site, managing a high-volume backlog, and partnering with internal teams to improve cash flow and account resolution.

Responsibilities:
• Drive collection activities for past-due accounts across both business and consumer portfolios, using a persistent and detail-oriented approach to secure payment.
• Review aging reports and account histories to prioritize delinquent balances and focus efforts on high-impact recovery opportunities.
• Communicate with customers by phone and email to resolve unpaid invoices, clarify billing issues, and negotiate appropriate payment arrangements.
• Work closely with sales and installation teams to address account concerns that may be delaying payment and support timely resolution.
• Maintain accurate records of collection efforts, customer commitments, disputes, and follow-up actions within internal systems.
• Help reduce existing accounts receivable backlog by pursuing overdue balances and escalating complex cases when needed.
• Monitor billing and collection activity to identify patterns, recommend process improvements, and support stronger account management practices.• Experience handling collections for both commercial and consumer accounts.
• Strong background in accounts receivable, credit, billing support, and collection procedures.
• Demonstrated ability to manage a high volume of delinquent accounts and recover outstanding payments effectively.
• Confidence communicating with customers and internal stakeholders in a clear, firm, and detail-oriented manner.
• Ability to work on-site in Greenville, South Carolina.
• Strong organizational skills with the ability to track follow-up activities and manage multiple priorities.
• Proficiency using systems and tools to document collection activity and review account status.