Customer Service Representative/Teller

Job Details Location: O'Neill, NE 68763 Position Type: Full‑time Education Level: High School Travel Percentage: None Shift: Day Position Overview The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with everyday banking needs. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner. Key Responsibilities Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests. Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts. Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions. Balance cash drawer and reconcile daily work to ensure accuracy. Research transaction discrepancies or missing items as needed. Review reports to ensure compliance with bank policies and regulatory requirements. Promote bank products and make referrals to appropriate departments. Maintain strict confidentiality and perform additional duties as assigned. Qualifications High School Diploma or GED required. Bilingual proficiency in English and Spanish preferred. One to twelve months of cash‑handling or customer service experience preferred. Basic understanding of accounting procedures. Familiarity with office equipment and standard computer applications. Strong customer‑service skills and a genuine interest in working with the public. Ability to work with sensitive information and maintain confidentiality. Benefits Security First Bank offers competitive wages and a comprehensive benefits package in Nebraska and South Dakota, designed to support both professional development and personal well‑being. Equal Opportunity Statement Security First Bank is an affirmatively action and equal opportunity employer, welcoming applicants of all backgrounds. #J-18808-Ljbffr Security First Bank