Client Implementation Specialist (Healthcare / Dental Software) - WFH

Client Implementation Specialist

Our client, a growing software provider in the healthcare technology space, is seeking a Client Implementation Specialist to manage client onboarding and implementation projects. This role involves coordinating software deployments, data migrations, and system configuration while working closely with internal teams and clients to ensure successful adoption of the platform. Ideal candidates will have strong project coordination skills, technical aptitude, and experience supporting SaaS implementations or IT projects.

Responsibilities include:

• Manage client onboarding and implementation projects using Zoho Projects, ensuring all milestones and deliverables are achieved.
• Coordinate and execute software implementations for new customers, legacy migrations, and add-on module installations. Specifically in a dental practice software context.
• Collaborate with internal teams (Support, Development, Product, and Sales) to ensure seamless project delivery.
• Configure and test software according to client workflows and requirements.
• Perform data and image migrations, including database split and merge activities for legacy transitions.
• Identify and resolve technical or data-related issues throughout the implementation process.
• Maintain comprehensive documentation, project records, and client communication.
• Provide training and onboarding support to ensure successful adoption of the platform.
• Contribute to ongoing process improvements to enhance implementation quality and efficiency.
• Other role specific duties as they arise.