Customer Service Representative I

Sparrow Company Executive Search and Staffing

Job Summary

The Bilingual Customer Service Representative will support customers through a centralized call center environment, handling inquiries, processing orders, and coordinating with internal departments to ensure timely service and delivery. The ideal candidate will have previous customer service or call center experience and be comfortable working with CRM systems and digital tools.

Key Responsibilities

Intake customer orders through a centralized call center
Process credit card payments accurately
Manage a high volume of inbound phone calls
Coordinate delivery schedules and negotiate timing with customers
Work closely with quality control and office personnel to ensure customer satisfaction
Maintain accurate customer records and updates within CRM systems
Perform additional duties as assigned

Qualifications

High School Diploma or equivalent required
Bilingual in English and Spanish (required)
Minimum of 3 years of experience in a customer-facing or call center role
Previous experience using CRM platforms or similar customer management systems preferred
Strong communication and problem-solving skills
Intermediate to advanced proficiency in Microsoft Office
Comfortable using smartphones, apps, and digital tools on both iOS and Android devices

Apply

Vacancy posted 1 day ago

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