Electronic Banking Wire Specialist - Hybrid (KS, MO)

**Summary** This position is responsible for performing operational support duties of the Electronic Banking Department, including processing wire transfers, ensuring account accuracy, and maintaining exceptional customer service standards. This is hybrid position with on-site expectations in St. Louis or Kansas City. **Essential Duties & Responsibilities*** Processes billions of dollars monthly of incoming and outgoing wire transfers accurately and efficiently.* Perform daily tasks in a timely manner without jeopardizing quality and accuracy.* Perform all duties with respect for confidentiality of client information.* Manages the daily workflow and works together with team members to manage the workload of the team to ensure all tasks are completed efficiently and in a timely manner.* Assists with daily tasks such as balancing of accounts, balancing wire totals, and conducting morning and end of day processing* Exercising judgment and making decisions that may have impact on customer accounts or EB&T operations* Emailing and calling clients and other internal departments to assist with corrections and/or questions regarding wire transfer policies and procedures.* Responsible for working closely with customer service officers, retail staff, central operations, private banking, SBG operations, and specialized deposits to process client requests.* Ensure operational integrity of accounts and processes are consistent with Bank policies and procedures and legal/regulatory requirements* Maintains existing client relationships by addressing any customer service needs and resolving any issues* Review wire requests against accounts and identify potential suspicious activity. Work closely on fraud investigations with EB fraud on suspected or true fraud cases.* Creates and responds to wire transfer service messages regarding various complex situations in a timely manner* Completes thorough Regulation E investigations from start to finish and ensure we are within Regulation E compliance* Handles the balancing of the Fed Reserve balance, which involves checking the general ledger and wires for balancing for the wire transfer department* Supports Retail Staff with issues, questions, and concerns regarding their wires transfers* Develops and maintains detailed department procedures to ensure consistency and compliance* Manages reports and inputting and tracking wire transfer data* Creates and manages cases with electronic banking vendors for software issues, client concerns, and changes needed to their software* Responsible for completing all projects related to the department as assigned by their manager throughout the year by the due dates* Participate in audits and examinations by providing necessary data and responding to questions from internal and external auditors regarding our wire transfer processes* Assists with training new employees ensuring they are equipped to perform daily tasks* Assists with user acceptance testing and software upgrades with the wire vendor* Serves as a back-up for other areas of the electronic banking department* Other duties as assigned **Qualifications*** Must be familiar with Electronic Banking and wire transfers* Strong verbal and written communication skills* Demonstrates extreme attention to detail and ability to manage many tasks and projects simultaneously with accuracy* Ability to critically think through complex situations* Ability to communicate complicated information to both internal and external customers* Ability to develop strong working relationships and interact well with employees at all levels of the organization* Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals* Motivated and open to change* Ability to meet multiple deadlines in a fast paced environment* Ability to work well in a team environment that promotes inclusiveness and communication among team members with a constructive, respectful attitude* Excellent problem solving skills and ability to independently seek out information and knowledge to handle issues and tasks as they arise* Excellent planning and organizational skills* Demonstrates flexibility, versatility, and commitment* Ability to proactively reach out or discover resources to determine solutions* Ability to be proactive, prioritize, handle multiple tasks, and work independently* Willingness to continually learn* Flexible schedule-ability to come in early or stay late as needed* Ability to work overtime as needed **Supervisory Responsibilities*** None **Education and/or Experience*** High school diploma or GED required* Bachelor’s degree preferred* Three or more years of related wire transfer experience **Computer and Software Skills*** Microsoft Office* Google Mail* Google Suite* Salesforce* FIS IBS preferred #J-18808-Ljbffr Enterprise Financial Services Corp.