Jewelry Assistant Manager

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Company Name: Fred Meyer and Littman Jewelers Position Type: Employee FLSA Status: Non-exempt

Position Summary:

Assist the store manager with daily tasks. Act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store. Assist the store manager to achieve growth and sales targets by successfully managing and motivating sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication, during every shopping occasion in store and online. Achieve personal sales targets. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Essential Job Functions:

• Model Customer 1st behavior; deliver and encourage other associates to deliver excellent customer service
• Maintain profitability of location through sales and proper shrink and expense control
• Achieve personal sales targets by turning every customers life's meaningful moments into a celebration by offering a fine jewelry experience that is approachable, special and lasting
• Support store manager in training and development of sales professionals; follow-up on initial onboarding training of new team members
• Achieve personal targets that drive sales (e.g., credit applications, protection plan and Diamond Design Parties)
• Foster life-long emotional connections with customers by clienteling
• Support the coordination of the operations functions
• Display merchandise and promotional materials in accordance with corporate merchandising plans
• Advise customers on quality, cuts, and/or value of jewelry and gems and assist in selecting mountings and/or settings for gems
• Provide product knowledge, features and benefits to customers when presenting merchandise
• Estimate repairs and inspect/clean customer jewelry
• Perform watch battery replacements and band adjustments
• Suggest designs for custom jewelry
• Follow receiving and processing procedures
• Maintain overstock/understock conditions to retain ordering system integrity
• Maintain daily/weekly sales and take appropriate action
• Respond to customer comments/complaints
• Complete customer incident and associate incident/accident report forms
• Participate in inventory process
• Complete case counts
• Assist with and process time and attendance
• Develop staff scheduling and enter weekly work schedule for associates
• Assist with special maintenance arrangements for location
• Maintain flexibility to work any shift, including holidays and overtime
• Travel to other store locations to provide back-up coverage on an occasional basis
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications/Education:

• High school diploma or general education degree (GED) plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or combination of relevant education and experience
• Minimum 18 years of age
• Ability to pass drug test
• Maintain confidentiality
• Accuracy/attention to detail
• Ability to organize/prioritize tasks/projects
• Diamond Council of America (DCA) courses completed within a year from being hired to this position

Desired Previous Job Experience:

• Knowledge of Fred Meyer Jewelers policies, procedures
• Management experience
• Proficiency with Microsoft Outlook, First Place, Act , Intranet
• Experience directing/participating on project teams

Education Level: High School Diploma/ GED Required Required Certifications/Licenses: None Position Type: Full-Time Regions: West

States: Oregon Keywords: Sales, Retail, Customer Service, Jewelry, Management, Commission, Jewelers, Full time

Jobs at Fred Meyer Jewelers: Based in Portland, Oregon, Fred Meyer Jewelers offers employment opportunities in Sales, Store Management, Regionals Supervision as well as opportunities in our division office in merchandise, store operations, marketing, eCommerce and administrative support. We are always searching for individuals who share our vision of: turning life's occasions into celebrations with a timeless gift of fine jewelry. If you want to help make fine jewelry as relevant, exciting and accessible to as many people possible every day, you have found a home and the right opportunity with Fred Meyer Jewelers.

Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OR || Sandy || 16625 362Nd Avenue || 97055 || Fred Meyer and Littman Jewelers || None || Jewelry; Customer Service; Retail Operations || Employee || Non-Exempt || Full-Time || None