Telecom Asset Management Analyst

Summary :

Client is seeking for Wireless Asset Management Analyst opportunity supporting a government project in Kentucky. This role is primarily focused on managing cell phone/wireless devices, including device requests, issuance, replacements, tracking, returns, and coordinating with carriers.

Must have atleast 2+ years of IT Asset Management, Service Desk/Technical Support, and Customer Support experience, with ServiceNow/ITSM, Microsoft 365, Active Directory, and strong device tracking/documentation skills.

Here are some of the specific details :

Job Title: Telecom Asset Management Analyst

Location: Frankfort, KY (Remote)

Duration: Long-term Indefinite Contract

Key Requirement:

Wireless Device / IT Asset Management experience is a key consideration for this position.

We are seeking a Wireless Asset Management Analyst to support wireless device and IT asset management activities for a government project in Kentucky.

The ideal candidate will have hands-on experience managing IT assets, providing customer and technical support, and maintaining accurate asset records and documentation. Since wireless device asset management is the primary focus of this position, candidates with strong cell phone/device asset management experience are highly preferred.

Key Responsibilities:

· Manage cell phone asset requests, including new and replacement device issuance and coordinating device returns.

· Inspect, track, prepare, and coordinate cell phones for return shipment to the appropriate carrier. Some activities require in-office work.

· Maintain accurate records and documentation throughout the device issuance, replacement, and return lifecycle.

· Coordinate wireless device requests with users, carriers, and appropriate stakeholders.

· Assist with developing and maintaining training materials, policies, and procedures related to wireless asset management.

· Provide professional and responsive customer support throughout the asset management process.

Required Qualifications:

·2+ years of Asset Management experience

·2+ years of Customer Support experience

·2+ years of technical support experience in a Service Desk environment

· Experience with ServiceNow or similar CRM/ITSM software

· Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, and Teams

· Experience with Identity Management and Active Directory

· Strong experience tracking, documenting, and managing IT/wireless devices

Basic Qualifications:

· Bachelor’s degree or equivalent combination of relevant education and work experience

· Strong problem-solving skills

· Excellent phone etiquette and customer service skills, including active listening and professionalism during challenging situations

· Strong written and verbal communication skills

· Highly detail-oriented, organized, and able to multitask

· Self-motivated with the ability to work independently and collaboratively

Let me know if you are interested in this job and/or if you can assist us by referring to someone who is interested in this job, since we offer lucrative referral bonuses.

I am looking forward to speaking with you today.

About us:

Harvey Nash is a national, full-service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

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