Systems Support Technician

Sage Credit Union is looking for a qualified professional for our open Systems Support Technician position.Sage Credit Union’s systems are the central nervous system of the organization, supporting Credit Union employees in effectively and efficiently meet the needs of our members. A Systems Support Technician, is first level support for all Credit Union employee computer hardware and software needs; collaboratively solving problems and delivering solutions across multiple software systems and devices along with performing daily routines and maintenance as an integral part of the Systems Support team. a System Support Technician contributes to projects and documentation efforts to effectively deploy dynamic changes in technology.Who We Are...We believe in the kind of service that comes only through a local institution, where every single person is a member — not a number. Our staff have roots here, and we care about the people we work with, both as members of our credit union, and as members of our community.So we listen with purpose. We bring creativity to challenges. We demonstrate integrity. And we deliver a structure of financial products and services to help our members explore the scope of what’s possible.Essential Job Functions:Ensure responsive and effective support for staff by identifying and resolving issues related to technology, providing staff with a Crest level service experience.Provide first level technical support to credit union staff for hardware, software, and system related issues through multiple channels including phone calls, tickets, Instant messaging and email.Document all technical issues, resolutions, and support activities within the ticketing systemAssist employees with core banking system access, password resets, and user account managementEscalate complex technical issues beyond first level to staff when necessaryRemain current on systems, processes, and procedural updatesThink creatively and propose ways to improve the delivery of System Support ServicesEngage in continuous learning to develop the knowledge and skills to progress to a level 2 System Support Technician in a timely manner.Education and ExperienceAssociates degree or equivalent training and experienceProven Customer Service ExperienceKnowledge, Skills and AbilitiesStrong analytical and problem-solving skillsExcellent verbal and written communication skillsExcellent interpersonal and customer service skillsExcellent organizational skills and attention to detailAbility to function well in a high-paced and at times stressful environmentProficient with Microsoft Office Suite or related softwareGeneral knowledge of operating systems-Windows 11, Windows Server 2022 and LinuxWorking knowledge PC hardware and components including processors, motherboards, memory and hard drivesBasic understanding of computers, printers, scanners, projectors and other devices or peripheralsPhysical ConsiderationsSage CU is committed to working with its employees to reasonably accommodate them with the physical aspects of the position. The following is a list of physical considerations that are normally encountered in this job:A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) is necessary.Ability to lift and/or carry up to 50 poundsStooping; kneeling; crouching; and reaching below, at, and over shoulder level requiredSitting – 80%; standing and walking - 20%Hearing, visual, and verbal ability required.Prolonged periods of sitting at a desk and working on a computerValid driver’s license requiredSage Credit Union is an Equal Opportunity Employer.The good faith hourly salary range for this position is $21/hr - $33/hr. This range is an estimate, based on potential employee qualifications, including bonafide factors, operational needs, and the finalized job description. The hourly salary may vary above or below the stated amounts, as permitted by applicable law. #J-18808-Ljbffr