Director of Service & Automation

Job Description

Job Description

Pay: $160,000.00 - $200,000.00 per year

Why This Is a Great Opportunity

• Take ownership of a major service and automation operation with direct responsibility for growth, profitability, and performance.
• Lead across the entire business, including service technicians, sales, automation, and administrative teams.
• Own the division P&L and play a key role in strategic planning and operational decision-making.
• Build on an established operation while identifying opportunities to improve processes, expand revenue, and strengthen customer relationships.
• Join a leadership team where your decisions have a direct and visible impact on the business.
• Step into a senior leadership opportunity with significant autonomy and long-term growth potential.

Location

Rocky Hill, CT – This is an on-site senior leadership role offering close collaboration with the teams you will lead and the opportunity to have a hands-on impact on daily operations and long-term growth.

Note

Candidates must bring 8+ years of progressive experience leading and growing a service organization, including direct P&L responsibility. Experience overseeing multidisciplinary teams such as technicians, sales, automation, and administrative staff is essential.

About Us

We are an established organization focused on delivering outstanding service, technical expertise, and long-term value to our customers. Our culture emphasizes accountability, teamwork, operational excellence, and continuous growth, and we empower our leaders to make a meaningful impact. Confidential Employer.

Job Description

• Lead the overall strategy, performance, and growth of the service and automation division.
• Own division P&L, financial performance, budgeting, forecasting, and profitability.
• Manage and develop service technicians, sales professionals, automation personnel, and administrative staff.
• Drive revenue growth while improving operational efficiency and customer satisfaction.
• Establish performance goals, KPIs, processes, and accountability across the organization.
• Evaluate staffing needs and develop teams to support continued business growth.
• Partner with sales and technical teams to identify new service and automation opportunities.
• Monitor operational and financial performance and implement corrective strategies when needed.
• Strengthen customer relationships and ensure consistently high service standards.
• Develop leaders and create a collaborative, accountable, high-performance culture.

Qualifications

• 8+ years of progressive service operations leadership experience.
• Proven experience running and growing a service organization or division.
• Direct P&L management experience.
• Experience leading technical/service personnel, sales teams, and administrative functions.
• Strong business development, financial management, and operational leadership skills.
• Demonstrated ability to improve profitability, processes, and organizational performance.
• Excellent leadership, communication, strategic planning, and problem-solving skills.

Why You Will Love Working Here

This is an opportunity to lead more than a department—you'll have ownership of an important business operation and the ability to shape its future. You'll combine strategic leadership with hands-on operational influence while developing teams, growing revenue, improving profitability, and delivering outstanding customer experiences.

JPC-2390

Benefits:

• Health insurance
• Paid time off
• Retirement plan
• Vision insurance