Phlebotomist II

Pay Range: $19.38hr - $22.53hr


Job Overview:


The Patient Services Representative II (PSR II) represents the face of the organization to patients who present for health routines or health decision insights. The PSR II draws quality blood samples from patients and prepares specimens for laboratory testing following established practices and procedures. The PSR II has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures and drawing blood specimens in a skillful, safe, and accurate manner. The PSR II demonstrates leadership behaviors while focusing on process excellence, confidentiality, and accuracy of patient information. The successful candidate may be assigned to a physician's office, a patient service center, or as business needs dictate.


Responsibilities:

• Perform daily activities accurately and on time under the direction of the area supervisor.
• Maintain a safe and professional environment.
• Perform with confidence both forensic and clinical specimen collection and processing duties following established practices and procedures.
• Perform verification of patient demographic information and initials, including securing patient signature post-venipuncture to verify tubes were labeled in the patient's presence and that the name on the label is correct.
• Maintain required records and documentation.
• Demonstrate organizational commitment and promote a positive image to patients, clients, employees, and the public in general.

Job Requirements:


Training locations may vary based on trainer availability.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills including pediatric and geriatric collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all policies and procedures including company dress code, employee health and safety, and core guiding principles.
• Must be able to make decisions based on established procedures and exercise good judgment.
• Must have reliable transportation, a valid driver's license, and a clean driving record, if applicable.
• Travel and flexible hours required to work multiple locations and cover patient service center or in-office phlebotomy locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• Must demonstrate superior customer focus, open and transparent communication skills, ability to embrace change, and functional business knowledge.

Required Education:

• High school diploma or equivalent is required.
• Medical training such as medical assistant or paramedic training is preferred.
• Phlebotomy certification preferred (required in California, Nevada, and Washington).

Work Experience:

• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years of experience in a patient service center environment preferred.
• Customer service experience in a retail or service environment highly preferred.
• Keyboarding and data entry experience required.