Retail Shift Leader

Job Description

Job Description

The Retail Shift Leader plays a crucial role in managing daily store operations and leading a team to ensure efficient and excellent customer service. This position involves overseeing a medium to small team, coordinating shift activities, and maintaining store standards while reporting directly to the Store Manager or Store Owner. The role covers day, evening, and night shifts with no travel required.

Responsibilities

• Lead and supervise a team of up to 10 employees during shifts
• Ensure smooth store operations across day, evening, and night shifts
• Maintain excellent customer service and resolve issues promptly
• Manage cash handling and daily register reconciliations
• Oversee inventory control and stock management
• Coordinate with Store Manager or Owner to meet store goals
• Implement conflict resolution techniques within the team and with customers
• Communicate shift expectations and updates effectively to the team

Preferred Qualifications

• Entry-level experience in retail management
• Strong customer service skills
• Team leadership experience
• Proficient in cash handling and inventory control
• Conflict resolution capabilities
• Excellent communication skills
• Problem solving aptitude

Once Upon A Child is a children’s resale store that buys and sells gently used kids’ clothing, shoes, toys, baby gear, books, and more. We help families save money by offering high-quality items at affordable prices while also paying cash on the spot for items children have outgrown.

Our business is built around value, convenience, and sustainability. Families can shop trusted brands for less, earn money for items they no longer need, and give those products a second life. Once Upon A Child provides a clean, organized, and welcoming shopping experience designed to support growing families and everyday needs.

Company Description

Once Upon A Child is a children’s resale store that buys and sells gently used kids’ clothing, shoes, toys, baby gear, books, and more. We help families save money by offering high-quality items at affordable prices while also paying cash on the spot for items children have outgrown.\r\n\r\nOur business is built around value, convenience, and sustainability. Families can shop trusted brands for less, earn money for items they no longer need, and give those products a second life. Once Upon A Child provides a clean, organized, and welcoming shopping experience designed to support growing families and everyday needs.