Lead Pharmacy Technician

Job Description

Job Description

Location: Memphis, TN | Position Type: Full-Time, In-Person

About Lifedoc Health

Lifedoc Health is more than just a clinic — we are a movement dedicated to empowering our community through accessible, patient-centered care, education, and groundbreaking research. We serve diverse populations with a focus on lasting wellness, not just treating symptoms. Come be part of something bigger!

Job Summary:

The Lead Pharmacy Technician works closely with the Pharmacist to provide guidance and support that ensures efficient workflow and high-quality service to our patients. The Lead Pharmacy Technician will assist the Pharmacist in optimizing patient care and meeting pharmacy outcomes.

What You'll Do

Lead Pharmacy Technician Duties

• • Assist the pharmacist with MedSync management maintenance medications 
  • Work closely with the pharmacist to coordinate home delivery for eligible patients 
  • Inventory and Supply management 
  • Able to independently perform workflow tasks while also assisting with the guidance and coaching of other pharmacy technician personnel
  • Work closely with the pharmacist to optimize and execute workflow 
  • Engage patients within and outside of the pharmacy to aid with expansion, growth and development of the pharmacy 
  • Prioritization of patient care and a commitment to the well-being and positive outcomes of every patient 

Additional Pharmacy Tech Duties

• • Sterilize surfaces and equipment and prepare the pharmacy for opening
  • Process prescriptions utilizing current pharmacy software (Pioneer Rx) with precision and accuracy
  • Fill prescriptions manually and via ScriptPro robotic system following best operating practices to ensure patient safety 
  • Assist pharmacy manager with maintaining sufficient stock of materials/supplies for ScriptPro and general pharmacy use 
  • Efficiently resolve third party rejections and billing issues 
  • Assist with prior authorization documentation and coordination 
  • Assist patients with copay assistance programs and manufacturer coupons 
  • Collaborate with all providers and clinical staff to reconcile any barriers or obstacles limiting patients access to care that aligns with our company's mission and beliefs 
  • Follow HIPAA, OSHA, DEA, Board of Pharmacy and company policies 
  • Provide caring, professional, patient focused customer service while conducting all face to face, telephone, and electronic interactions 
  • Contribute to the preservation of workflow through proactive decision making and willingness to complete tasks deemed necessary to adequately serve our patients and help the day progress smoothly 
  • Comply with all security measures and quality standards
  • All other duties as assigned to enhance the patient experience

What We're Looking For

• A minimum of 5 years retail experience in fast paced high volume demanding pharmacy 
• Active Tennessee Pharmacy Technician Registration 

• Successful completion of a pharmacy technician program and being ceri certified as a Pharmacy Technician is required
• Experience with an online prescription system
• Knowledge of medication and dosage measurement
• Knowledge of pharmacy law and medical terminology
• Excellent (verbal and written) communication skills
• Outstanding organizational skills with great attention to details
• Excellent interpersonal and customer service skills
• Ability to inspire team members as a top-notch team player while also able to work independently to accomplish goals
• Ability to establish and foster relationships that impact pharmacy growth
• Proven experience with accurately and efficiently billing and resolving insurance issues and third-party claims 
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to work in a high-paced and at times stressful environment

Compensation and Benefits:

• Competitive pay + bonuses
• PTO
• Health, Dental, and Vision Insurance
• 401(k) with company match
• Great company culture

Why Lifedoc Health?

At Lifedoc, you're not just joining a workplace — you’re joining a mission. Here, your work directly transforms lives and helps reshape the future of healthcare. We invest in your professional growth while supporting your passion for community impact.

If you’re ready to lead with purpose and heart, apply today and become part of the Lifedoc Health team!