RMA Technician

RMA Technician page is loaded## RMA Technicianremote type: Vor Ortlocations: Morrisville, North Carolina (Office)time type: Full timeposted on: Heute ausgeschriebenjob requisition id: R47596Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**The Role:** Sensus, a Xylem brand, seeks to hire an RMA Technician who will work to support various RMA activities including administration of the RMA process, testing returned units and production confirmation units, conducting failure analysis and determining root-cause. The ideal candidate for this position is a highly motivated individual responsible for triage testing, diagnosing and evaluating returned products by understanding potential issues based on feedback from customers. Strong attention to detail is critical and the ability to follow established evaluation procedures (and develop new methods as needed) for high volume evaluation of returns. Capable of detailed data collection of findings and assisting in preparation of detailed test and failure analysis RMA reports when investigations are complete.**Essential Duties/Principal Responsibilities:*** Test, diagnose, and evaluate product issues using engineering analysis techniques.* Must be able to communicate issues effectively in both oral and written terms when testing, diagnosing, evaluating and repairing returned products with customers and internally with coworkers.* Hands on hardware troubleshooting and stress testing of systems and components; good working knowledge of electronic device testing equipment, fixtures and device evaluation and trouble-shooting procedures.* Ability to interpret and assist with product/component electrical drawings, schematics, component specifications, product assembly drawings and bills of material structures.* Ability and aptitude for using electrical engineering test instruments and test equipment (e.g. Multimeter, Oscilloscope, LCR meters, Network Analyzers, data loggers, test fixtures....).* Appreciation for basic electrical and mechanical safety and adherence to best practices regarding industrial hygiene and workplace safety.* Ability to use general Office Applications (Word, Excel, PowerPoint ...) and additionally interest/aptitude to learn ECAD applications (e.g. schematic capture and layout).* Ability to perform basic mathematical calculations required in electrical engineering.**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:*** Associates degree (2 yr.) in Electrical Engineering Technology or similar related field, or High School diploma plus applicable Military Avionics/Electronics Training/Qualification or equivalent and related experience.* Extremely dependable and productivity minded; able to work with minimal supervision.* Excellent mechanical and electrical aptitude/interest and manual dexterity.* Understanding of moderate assemblies and interactions (i.e. fits and finishes); Spatial relations capability and established trouble-shooting skills a must.* Flexibility and willingness to work across multiple engineering disciplines as needed (e.g. electrical/ mechanical / manufacturing...).* Highly organized and assertive; capable of managing multiple competing priorities.* Work effectively with diverse team members in a collaborative team environment.* Statistical analysis/inference training expertise would be beneficial* Training and familiarity with hand soldering processes and related tools.* Training and certification in IPC and or JEDEC soldering standards would be beneficial.* Ability to code custom test applications is a plus.**Physical Demands/Work Environment:***(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)** Regularly required to sit or stand, reach, bend and move about the facility* Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.* Standard weekly job hours: 40 hoursWerden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen. Unsere Produkte kommen in der öffentlichen Versorgung, der Industrie, im Wohnbereich und in gewerblichen Gebäuden zum Einsatz – mit dem Ziel, intelligente Maschinen, Anlagen, Messsysteme, Netzwerktechnologien und fortschrittliche Analysen für Wasser-, Strom- und Gasversorger sowie die Industrie bereitzustellen. Arbeiten Sie mit uns an einer Welt, in der die aktuellen und kommenden Wasserherausforderungen mit Kreativität und Engagement gelöst werden und in der Inklusion und Zugehörigkeit als Treiber für Innovation erkannt werden, um unsere Wettbewerbsfähigkeit weltweit zu stärken.At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation #J-18808-Ljbffr Ebro Electronic GmbH