IT Analyst II

IT Analyst II

CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for an IT Analyst II. Location: Charlotte, NC Candidates must be able to commute and work onsite in Charlotte, NC Pay Rate: Based on experience Work Hours: M-F 8am-5pm Education: Bachelor's Degree or equivalent experience

Description: Seeking an experienced IT professional to provide high-touch technical support to executive-level and administrative staff. This fully onsite position requires advanced troubleshooting, exceptional customer service, and the ability to quickly resolve hardware, software, mobile device, and connectivity issues in a fast-paced corporate environment.

Responsibilities:

• Provide proactive, high-touch IT support to executives and administrative staff, including C-suite leadership.
• Troubleshoot, research, isolate, and resolve complex hardware, software, desktop, mobile device, and connectivity issues.
• Support Windows, Mac, Microsoft Office, Teams, Outlook, and other enterprise applications.
• Deploy, configure, maintain, and troubleshoot laptops, smartphones, tablets, and other approved computing equipment.
• Support iPhone and Android devices, including data transfers and Microsoft Intune configurations.
• Provide remote support and assist with home wireless networks and internet connectivity as needed.
• Create and maintain Incident, Task, Request, and Problem records; identify recurring issues and escalate appropriately.
• Serve as a technical liaison between IT teams and business units and recommend process improvements.
• Prioritize work according to established service levels and meet IT support metrics.
• Participate in an after-hours/on-call rotation, including potential 24x7 support for select executives.
• Travel domestically as needed; occasional international travel may be required.
• Perform other related duties as assigned.

Qualifications:

• 5+ years of experience in desktop, infrastructure, or end-user IT support, preferably in a corporate environment.
• Advanced troubleshooting and problem-solving skills across Windows, Mac, mobile devices, applications, and connectivity.
• Strong experience supporting iPhone, Android, Microsoft Intune, device configuration, and data transfers.
• Executive/C-suite support experience strongly preferred.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively under pressure, respond quickly to customer needs, and manage multiple priorities independently.
• Strong organizational skills, attention to detail, and ability to prioritize workload with minimal supervision.
• Ability to work independently and collaboratively while maintaining professionalism, confidentiality, and strong business ethics.
• Flexible and adaptable approach to supporting new, non-standard, and changing technologies.
• Strong written, verbal, and interpersonal communication skills.
• Willingness to participate in an on-call rotation and provide occasional after-hours support.

This position does not support immigration sponsorship. Additional Information: No third party resumes will be accepted. Drug testing and/or other employment-related inquiries may be conducted. CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors). CTG is an Equal Employment Opportunity employer. CTG is an E-Verify Company.