Talent Development Specialist

Job Description

Job Description

Description:

Our Story & The Opportunity 

We don’t just offer a place to game or stay; we create exceptional entertainment experiences. As a premium, Four-Diamond destination featuring 210 luxury guest rooms and suites with breathtaking mountain valley views, a vibrant world-class gaming floor, 9 distinct restaurants and lounges, a full-service Spa, and a premier 2,000-seat entertainment and events center, our scale is matched only by our culture. As a multi-year recipient of the Washington’s Best Workplace award, we believe that delivering world-class hospitality begins with being an employer of choice.

The Talent Development Specialist brings our brand promise to life by recognizing that creating exceptional entertainment experiences for our guests begins with how we engage, inspire, and develop our Team Members. Serving as a cultural catalyst, this role ensures that from day one in New Hire Orientation, every new hire develops a deep understanding, pride, and passion for the organization they represent. This position drives property-wide engagement and delivers impactful leadership development, ensuring leaders have the skills and resources necessary to positively shape our workplace culture.

Essential Duties / Responsibilities

• New Hire Orientation: Bring the stage to life during new-hire orientation, setting a welcoming, high-energy tone to instill deep organizational pride, passion, and a thorough understanding of our unique culture and property operations from day one.
• Instructor-Led Facilitation: Deliver engaging training for Team Members and leaders in core areas such as culture, guest service, leadership fundamentals, compliance, and workplace skills to strengthen leadership impact on property culture.
• Instructional Design & Digital Alignment: Develop, update, and format comprehensive training materials, facilitator guides, and job aids while supporting the optimization of digital learning experiences across current and future training platforms to ensure strict version control and accuracy.
• Stakeholder Collaboration & Relationship Building: Build and maintain trusted, productive working relationships with Team Members, leadership teams, and HR partners across all shifts to translate complex operational information into clear, actionable training materials.
• Performance Reviews & Evaluation Management: Administer the property-wide performance evaluation process; analyze completion metrics, evaluate participant feedback, and provide proactive coaching and guidance to reviewers to ensure meaningful development discussions.
• Team Member Engagement & Events: Collaborate on the strategy, planning, and execution of property-wide Team Member engagement initiatives, celebration events, and milestone recognition programs.
• Internal Communications: Collaborate on the design and management of internal communication channels, including Team Member TV (TMTV), property announcements, and digital newsletters, ensuring timely and engaging messaging.
• Performance Coaching & Development: Provide individual coaching sessions to Team Members and Leaders to reinforce classroom training, support professional development, and build core behavioral competencies through measurable action planning.
• Training Logistics & Coordination: Manage the administrative scheduling, logistical planning, and environment preparation for all training programs, including multimedia setup, interactive activities, and digital or physical resource allocation.
• Operational Agility & Program Success: Adapt dynamically to support the broader Human Resources team during peak operational windows, providing cross-functional assistance with frontline services, event executions, and shifting property needs to ensure the overall success of department initiatives.

A Full House of Total Rewards

• Competitive Pay: Starting salary range of $70,761 - $77,837 per year , depending on experience, with career growth potential up to $ through annual performance based merit increases.
• Full Coverage: 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

Education & Experience:

• Bachelor's degree in Human Resources, Education, Business Administration or related field. An additional (2) years of applicable experience may be considered in lieu of education.
• Three (3) years of full-time experience in learning & development, training faciliation, instructional design, or related role.
• One (1) year of experience working in hospitality, gaming, entertainment, guest service, or another high-volume, multi-shift service environment preferred.
• Certified Professional in Talent Development (CPTD), Certified Professional in Training Management (CPTM), PHR (SPHR), SHRM-CP (SCP), or related preferred.
• Hold a recognized certification in training instruction ("Train the Trainer") or an equivalent credential from a national learning and development association preferred.

Skills and Abilities:

• Presentation & Facilitation: Demonstrate excellent written and verbal communication and public speaking skills, with a proven ability to moderate, facilitate, and keep large, diverse audiences engaged.
• Instructional Content Creation: Possess a strong technical ability to write, design, and organize professional facilitator guides, job aids, visual presentations, and e-learning templates.
• Coaching & Feedback: Apply strong interpersonal skills to build trust, deliver constructive feedback, and guide Team Members through performance improvement.
• Organization & Adaptability: Maintain a high level of detail and administrative accuracy while managing multiple overlapping projects and dynamically adapting to changing business needs or learner styles.
• Learning Agility: Learn and master new operational processes, software tools, and corporate concepts quickly, demonstrating the agility required to translate fresh knowledge into relevant training solutions.
• Technology Proficiency: Demonstrate intermediate to advanced computer skills, including strong command of Microsoft Office applications, database administration, and Learning Management Systems (LMS).
• Collaboration & Relationship Building: Use a cooperative and service-oriented approach to build strong, trusted partnerships with operational managers, HR partners, and Team Members across all shifts.
• Self-Directed Initiative: Work effectively as a self-starter, demonstrating the personal responsibility and initiative required to drive project deadlines with minimal direct supervision.
• Discretion & Confidentiality: Exercise sound judgment and maintain strict privacy standards when handling sensitive Team Member records and information.
• Bilingual Capabilities: Possess conversational or fluent proficiency in a secondary language, such as Spanish or Mandarin Chinese, to effectively support a diverse workforce preferred.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.

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