Front Desk Associate

Job Description

Job Description

Ocean State School of Gymnastics Center is looking for a friendly, organized, and dependable Front Desk Team Member to join our OSSG family. This person is often the first face families see when they walk through our doors and plays an important role in creating a welcoming, helpful, and professional experience for all students, parents, and visitors.

Responsibilities

• Greet students, families, and visitors in a warm and professional manner
• Answer phone calls, emails, and parent questions promptly and clearly
• Assist families with class information, trials, enrollments, billing questions, and schedule changes
• Help new families understand OSSG programs, policies, and membership options
• Communicate important information to coaches, managers, and families
• Maintain accurate records in the customer management system
• Process payments, update accounts, up sell events/programs and assist with invoices when applicable
• Keep the lobby/front desk area clean, organized, and welcoming
• Follow all OSSG policies regarding safety, confidentiality, and customer communication
• Assist with social media, flyers, or announcements as needed.

Qualifications

• Previous front desk, receptionist, or administrative experience preferred
• Experience working with children, families, or in a youth activity setting is a plus
• Strong attention to detail when entering information, taking payments, and updating accounts
• Ability to handle confidential family, student, and billing information professionally
• Comfortable learning and using class management software, email, and basic office programs in a MAC System.
• Ability to prioritize tasks during busy class times
• Professional phone etiquette and clear written communication skills
• Ability to work independently while also being part of a team
• Ability to handle parent concerns with patience, kindness, and professionalism
• Comfortable enforcing gym policies in a firm but friendly way
• Flexible availability, including Saturdays as needed
• Basic math skills for payments, invoices, and account balances
• Experience with customer service or sales is a plus
• Friendly and welcoming personality
• Commitment to creating a positive experience for every family who walks through the door
• Must be able to pass a Background Check required by our membership with USAG.