Bilingual Collection Specialist

Bilingual Collection Specialist

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

The Bilingual Collection Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at CHL and ensuring customers are educated regarding all hardship assistance options offered.

Location: Onsite in Englewood, CO

Compensation: $22-27/hr + bonus

Hours: Mon-Fri, 7am-4pm MST

Key Responsibilities:

• Responsible for negotiating payment arrangements, keeping our borrowers in their homes and keeping loans from turning into 30+ days past-due
• Maintaining an open line of communication with the borrower(s) after payment is received, allowing for early intervention and preempting future delinquencies
• Utilize all available skip tracing tools to locate borrower whose current contact information is inaccurate
• Manage inbound and outbound calling queues via automated calling system
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Perform other job-duty related issues as assigned

What you'll need to be successful:

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in a Collections environment
• Bi-lingual required
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully
• Attention to detail

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.