Business Operations Manager (Chicago)

Business Operations Manager

Help Build the Next Chapter of Airia Comprehensive Dermatology. At Airia Comprehensive Dermatology, we're building more than an exceptional dermatology practice. We're creating a brand known for clinical excellence, an extraordinary patient experience, and meaningful impact beyond our walls.

Founded on the belief that personalized care and innovation go hand in hand, Airia is a boutique dermatology practice serving patients throughout the Chicago area. Alongside the practice, our physician-founder is expanding a growing professional platform that includes national speaking engagements, consulting, industry partnerships, community initiatives, and philanthropic work.

We're looking for an exceptional Business Operations Manager to become the operational engine behind that growth.

This is not a traditional office manager or executive assistant role. It's an opportunity for someone who enjoys solving problems, building systems, driving accountability, and helping an entrepreneur transform vision into execution.

For the right person, this role offers a unique opportunity to grow into a Chief of Staff or senior operations leadership position as the organization continues to expand.

About the Role

As our Business Operations Manager, you'll oversee the day-to-day operations of our practice while serving as the physician-owner's trusted operational partner across multiple business initiatives.

You'll ensure the practice operates with excellence while helping execute strategic projects that support the continued growth of both the medical practice and the physician's professional platform.

This role requires someone who is equally comfortable rolling up their sleeves to solve operational challenges as they are thinking strategically about how to improve processes, increase efficiency, and support long-term growth.

No two days will look exactly alike, and that's exactly how you like it.

This is a highly hands-on role within a small, single-physician practice. The right person will be equally comfortable improving a business process, maintaining a spreadsheet, resolving a vendor issue, following up on an unfinished task, or helping execute a strategic initiative. This is not a role where operational details are delegated to a large team; you will personally own many of them. If you enjoy being close to the work and seeing the direct impact of what you build, you will likely thrive here.

What You'll Own

Practice Operations

• Lead the day-to-day operational performance of the practice.

• Create an exceptional patient experience through efficient workflows and outstanding service.

• Partner with clinical and administrative team members to improve communication and operational effectiveness.

• Manage vendor relationships, inventory, office supplies, and facility operations.

• Coordinate scheduling processes and help ensure seamless daily operations.

• Monitor key operational priorities and proactively resolve issues before they impact the practice.

Strategic Projects & Business Growth

• Drive strategic initiatives from planning through execution.

• Coordinate speaking engagements, consulting projects, community initiatives, and professional partnerships.

• Research opportunities, gather information, and prepare recommendations to support business decisions.

• Manage cross-functional projects and ensure priorities continue moving forward.

• Build systems that support future growth and scalability.

Executive Partnership

• Serve as a trusted operational partner to the physician-owner.

• Manage executive priorities, calendars, meetings, travel, and strategic planning support.

• Prepare agendas, action plans, and follow-up items that keep important initiatives on track.

• Anticipate needs, remove obstacles, and create capacity for the physician-owner to focus on patient care, leadership, and business growth.

• Exercise sound judgment in determining when to act independently and when to seek guidance.

Process Improvement

• Develop and maintain standard operating procedures.

• Create dashboards, trackers, and systems that improve visibility and accountability.

• Identify inefficiencies and recommend practical solutions.

• Continuously improve operational processes as the organization grows.

Success in This Role

Within your first 12 months:

• Practice operations run smoothly with minimal oversight.

• Patients experience exceptional service at every touchpoint.

• Strategic initiatives consistently move from ideas to execution.

• Systems replace recurring manual work and operational bottlenecks.

• The physician-owner has greater capacity to focus on patient care, speaking engagements, business development, and long-term strategy.

• The organization is positioned to scale while maintaining the personalized experience that defines Airia.

Who You Are

You're someone who naturally takes ownership.

You don't wait to be told what needs attention because you've already noticed it.

You thrive in environments where priorities shift quickly, enjoy solving problems that don't have obvious answers, and genuinely love helping people succeed.

You communicate with professionalism, warmth, and confidence while maintaining an exceptional level of discretion.

Most importantly, you're excited by the opportunity to help build something meaningful.

Qualifications

We're looking for someone with strong operational instincts, excellent judgment, and a proactive mindset.

Experience may include:

• Business Operations

• Practice Management

• Healthcare Operations

• Operations Management

• Executive Support

• Project Management

• Hospitality or Concierge Leadership

• Professional Services

• Small Business Operations

You should also bring:

• Exceptional organizational and project management skills.

• Outstanding written and verbal communication.

• High emotional intelligence and sound judgment.

• Strong problem-solving abilities.

• Comfort working independently and making informed decisions.

• Proficiency with technology, including spreadsheets, scheduling platforms, and productivity software.

• Ability to manage confidential business, financial, employee, and patient information with discretion.

Healthcare experience is helpful but not required. We're equally interested in exceptional operators from other service-oriented industries who are excited to learn.

Bachelor's degree preferred, but equivalent experience and demonstrated success are equally valued.

Why Join Airia?

At Airia, you'll have the opportunity to make a meaningful impact inside a growing organization where your ideas, initiative, and leadership will directly influence the future of the business.

You'll work alongside a collaborative physician-founder who values trust, innovation, continuous improvement, and excellence. As the organization continues to grow, so will your opportunity to expand your leadership, ownership, and influence.