Manager, IT Quality Assurance

Manager of IT Quality AssuranceAt Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we've been committed to delivering financial services founded on integrity and a people-first philosophy.As a Manager of IT Quality Assurance, you will lead our Quality Assurance (QA) and Business Analysis (BA) teams within our organization. The ideal candidate will be responsible for ensuring the quality of our software products and services through effective QA processes while also driving business analysis activities to align IT solutions with business objectives. This role requires strong leadership skills, technical expertise in QA methodologies, and a strategic mindset to optimize IT processes and deliverables. The Manager will collaborate closely with stakeholders across the organization to gather requirements, define project scope, and ensure high-quality software solutions are tested and delivered on time.Why Join SCCU?• Member-Focused Mission: Be part of a not-for-profit organization that reinvests in its members.• Hybrid and Flexible Schedule Options: Available for select positions. This position is Hybrid with 2 days per week required in office.• Career Growth: We prioritize internal promotions and offer on-the-job training.Manger of IT Quality Assurance Key Responsibilities:Provide leadership, guidance, and mentorship to the IT quality assurance and business analysis teams. Foster a collaborative and inclusive team environment, promoting professional growth and development opportunities.Recruit, mentor, and develop team members to ensure high performance and career growth. Set clear goals and objectives for the teams and monitor performance against these targets.Collaborate closely with Systems Development, and other departments to translate business requirements into technical specifications and solutions.Facilitate communication between business stakeholders and technical teams to ensure alignment throughout the project lifecycle.Work closely with project managers and teams to ensure QA and BA activities are integrated into project plans and timelines. Monitor project progress, identify risks and issues, and implement mitigation strategies.Drive continuous improvement initiatives to enhance the efficiency and effectiveness of IT business analysis and quality assurance processes.Tool selection for QA and BA teams to mature their processes within the organization.Quality Assurance:Oversee the quality assurance process, including test planning, execution, and reporting. Develop and implement quality assurance standards and best practices.Ensure that all software products meet established quality criteria, including functionality, performance, and reliability.Organize, manage, and assist manual and automated testing to ensure minimal production defect.Facilitate the decomposition of business requirements, into Use Cases and Acceptance CriteriaOrganize and manage manual and automated test case libraries.Participate in deployment testing exercises, and SCRUM events as needed.Lead Instructor Training on QA-related topics.Keep abreast of changes in technology, standards, and relevant developments in IT & testing by maintaining professional competency through training, reading, etc.Lead QA process improvement initiatives and identify opportunities for automation and optimization to streamline workflows.Business Analysis:Lead the IT business analysis team in gathering, analyzing, and documenting business requirements.Work closely with stakeholders to understand their needs and translate them into functional specifications.Ensure that proposed solutions meet business objectives and address key challenges or opportunities.Coordinate the requirements gathering process for applications, overseeing documentation and validation of changes.Stay informed about emerging technologies, trends, and best practices in IT business analysis and quality assurance.Minimum Qualifications:Bachelor's Degree in Computer Science, Information Technology, or other relevant degree or equivalent experience is required.8-10 years of experience in IT business analysis or quality assurance required, with a minimum of 5 years in IT Management.Manger of IT Quality Assurance Compensation:• Starting Compensation: $131,940.00 - $139,734.00 annually • Bonus Opportunity: Eligible for ONE SCCU Annual Bonus.SCCU Benefits:• Health & Wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program. • Financial Perks: 401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance). • Education Support: Tuition reimbursement after one year of service. • Generous Time Off: 20+ days of PTO, birthday PTO, and 11 federal holidays. • Exclusive Discounts: Lower rates on loans, credit cards, and no fee SCCU accounts!Work Schedule:• Monday – Friday: 8:00 a.m. - 5:00 p.m.About SCCU:Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida's east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market.As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve.At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.