Healthcare Insurance Customer Service & Outreach Representative

Healthcare Insurance Customer Service & Outreach Representative

Immediate need for a talented Healthcare Insurance Customer Service & Outreach Representative. This is a 06+months contract opportunity with long-term potential and is located in Portland, OR (Onsite). Please review the job description below and contact me ASAP if you are interested.

Pay Range: $25/hr - $27/hour. Traveler benefits as per agency package. (Benefits vary by vendor and assignment).

Key Responsibilities:

• Assist the sales team during Open Enrollment from September through December
• Support in-person seminars and community events
• Educate members on client Permanente health plan options, benefits, and pricing
• Answer questions from prospective and existing members clearly and professionally
• Provide phone support for member inquiries
• Help coordinate and support seminar activities and field visits
• Work with Sales Executives to ensure a smooth and positive member experience
• Travel throughout the Portland metro service area as needed
• Maintain professionalism while representing client Permanente at events

Key Requirements and Technology Experience:

• High school diploma or GED required
• 2+ years of experience in healthcare, customer service, sales support, marketing, or a related field preferred
• Strong public speaking and presentation skills
• Comfortable speaking in front of groups
• Excellent verbal communication and interpersonal skills
• Strong customer service mindset
• Ability to work flexible hours and support event-based schedules
• Reliable transportation is required
• Proficiency in Microsoft Word, Excel, and Outlook
• Ability to learn quickly and follow training before field shadowing
• Healthcare or health insurance experience
• Experience supporting seminars, events, outreach, or member education
• Familiarity with health plan products and benefits

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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