Program Specialist
TSA
Job Title
Program Specialist
Location
John F Kennedy International Airport (JFK)
Duties
Duties include but are not limited to:
- Working closely with the Federal Security Director (FSD) to coordinate, implement, and maintain an effective program to communicate TSA's policies, programs, and directives.
- Identifying and responding to stakeholders' questions, problems, and concerns regarding security.
- Overseeing and addressing customer service inquiries.
- Identifying and responding to opportunities to further the aims of the organization to the public.
- Managing and supporting the collection of various performance metrics to identify inefficiencies and areas in need of process improvement.
- Managing supplies, including both procurement and inventory management.
- Coordinating solutions to information technology (IT) problems; coordinating staff efforts concerning the acquisition and use of specialized software applications.
- Conducting in-depth analyses regarding potential conflicts of airport administrative procedures with overall TSA administrative policies.
- Providing airport management with status reports and planned activities in assigned program areas.
- Providing management advisory services to the FSD staff and providing the first line response to airport employee inquiries.
Vacancy posted 2 days ago
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