Field Technician (Kansas City, Missouri area)

Field Technician

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The Field Technician role is an integral part of our team. We are looking for a competent Field Technician to provide fast and useful technical assistance on computer systems. Field Technicians answer queries on basic technical issues and offer advice to solve them. A Field Technician must have excellent technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company's reputation and business.

Core Responsibilities:

• Level 1-2 support with tickets and field issues
• Route/escalate Help Desk tickets to appropriate team members using service desk software to record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
• Troubleshoot IT issues (remotely or in-person) using remote support software and onsite from desktops, printers, peripherals, and network/Wi-Fi
• Ensuring continuous uptime for computers, and peripherals
• Working with vendors to service basic medical equipment
• Working with vendors to manage network infrastructure
• Assisting with new hire orientations
• Deploying hardware for new employees
• Required to visit clinics on a regular basis
• A reliable car and valid driver's license is required
• Travel is required 50%-75% of the time focusing on supporting our clinics in the Kansas City, Missouri area, with secondary support to the Des Moines, Iowa area.
• Keep accurate inventory of all IT-related equipment
• Assisting with the implementation of IT strategy
• Assist with company expansion and network infrastructure
• Ability to lift or do physical tasks up to 50 lbs.
• Other duties as assigned

Minimum Requirements:

• 2+ years of service desk or related experience
• General knowledge of multiple operating systems (Microsoft, Chrome, Mac)
• Excellent customer service skills
• Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
• Must have a flexible and positive attitude
• High level of organization, reliability, and independence with an eye for detail
• Professional experience in a fast-paced environment
• Demonstrated PC skills (Microsoft Office, Google suite)
• Basic knowledge of ITIL (or equivalent) and Service Desk metrics/SLAs

Preferred Requirements:

• 2+ years of network experience
• Recommended certifications: CompTIA A+ certification, ITIL 4 foundations, or HDI Desktop Advanced Support Technician (HDI-DAST)

Education:

• High School Diploma
• Associate/Bachelor degree preferred

Anticipated Weekly Hours: 40

Time Type: Full time

Pay Range: The typical pay range for this role is: $18.50 - $31.72. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.