Meta Merchandising and Support Representative

Job Description

Job Description

Power Retail Success as a Part-Time Meta Merchandising and Support Representative!

The Meta Merchandising and Support Representative is a hybrid role responsible for delivering high-quality in-store merchandising execution while also supporting remote L2 support center operations and quality control initiatives.
This position dedicates approximately 70% of time to in-store merchandising execution within assigned retail locations. The remaining 30% is performed remotely from a home office, supporting troubleshooting, case management, and quality control activities.

Schedule and Key Responsibilities:

• 20-24 hours per week; Tuesdays and Fridays required in-store at assigned retail locations. Mondays, Wednesdays and Thursdays; work remotely as Support Representative.

• Execute merchandising and display maintenance for Meta products.
• Ensure displays are functional, powered, priced and compliant
• Install, troubleshoot, and maintain displays
• Validate inventory and maintain presentation standards
• Conduct store visits including audits and signage updates
• Build relationships with retail teams
• Complete reporting and photo submissions

• Provide remote troubleshooting support
• Respond to inquiries via phone and email
• Own issue resolution and documentation
• Perform quality control audits
• Support surveys, instructions, and materials planning
• Monitor parts and communicate trends

• Merchandising projects start at $18.00 per hour.
• W2 employment includes bi-weekly pay schedule and direct deposit
• Retirement savings - consider our 401(k) retirement savings plan option with company match
• Travel reimbursement - store-to-store drive time and mileage assistance
• Company provided laptop and monthly internet phone stipend
• Training - paid training is provided to prepare you for program success
• Time off: paid time off and paid holidays are part of the deal - Take a break and recharge!
• Receive a special incentive after 45 days for working hard and being an Awesome Meta Merchandising and Support Rep!

• Electronics Merchandising Specialist experience or equivalent
• Demonstrated customer service aptitude with a focus on follow-up and achieving complete resolution
• Ability to troubleshoot complex functional displays, determine root-cause problems, and provide solutions
• Excellent verbal and written communication skills
• Proven time management and organization skills
• Proficient in Microsoft Office
• Willingness and ability to work in field and remotely
• Bilingual in English and Spanish

• Travel as needed by vehicle
• Use a computer, phone and other standard office equipment
• Mobile and able to sit/stand for 8 (eight) hours

• Able to lift up to 30 lbs.

We are an equal employment opportunity employer.

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