Retail Customer Service (Full-time)

Customer Service Team Member

At Summit Racing Equipment, our people are the driving force behind the exceptional service our customers have come to expect. Every day, our team members work together to deliver the right parts, at a great value, with the speed and service that make us The World's Speed Shop.

Our Retail Store in McDonough, GA, is hiring for a Full-time Customer Service Team Member.

Essential Duties and Responsibilities

• Deliver outstanding customer service by assisting customers with purchases, returns, exchanges, and product questions.
• Process customer returns, warranty paperwork, and maintain accurate merchandise inventory.
• Stock merchandise, replenish displays, and help maintain an organized, sales-ready store.
• Support merchandising efforts by setting displays and ensuring products are properly priced and presented.
• Retrieve merchandise, assist customers with carry-outs, and provide a positive checkout and exit experience.
• Maintain a clean, safe, and welcoming retail environment while meeting established performance standards.
• Perform other duties and support operational needs as assigned

Requirements

• Must be at least 18 years old.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment while providing a positive customer experience.
• Comfortable using point-of-sale systems, computers, and handheld technology.
• Ability to lift up to 70 lbs. and assist customers with larger purchases.
• Ability to stand, walk, bend, and reach throughout the shift.
• Ability to work both independently and as part of a team.

What Success Looks Like

Success in this role means delivering exceptional customer service, producing accurate, quality work, maintaining dependable attendance, and working as part of a team to create a positive shopping experience for every customer.

Why choose Summit Racing?

• Generous employee discount
• Paid Time Off starting after just 30 days
• Comprehensive Medical, Dental, Vision, and Prescription coverage.
• Multiple employee reimbursement programs.
• 401(k) with company match
• Training, career development, and opportunities to participate in company-sponsored events

Pay Rate: $14.50

Schedule: Flexible availability to work scheduled shifts based on business needs, including mornings, evenings, weekends, and holidays.

The Team Member Experience: We work together to take care of our customers, our communities, and each other. When you join the team, you'll enjoy a positive, productive atmosphere where people truly believe in what they are doing. If you're passionate about providing the best experience possible to our customers and to your fellow team members, you're in the right place.

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling View phone number on click.appcast.io option 2 for Human Resources.

Summit Racing Equipment and its entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.