IT Technician

Job Description

Job Description

Description:

• Support, diagnose, and resolve issues related to end user hardware and software.
• Provide timely professional support to users across office and manufacturing environments.
• Troubleshoot login, access, and basic application issues (Microsoft Windows, MS365, Infor, other PC applications).
• Set up, configure, update, and deploy new user devices (PCs, scanners, printers, etc.).
• Install and maintain approved software applications.
• Perform routine maintenance, updates, and replacements.
• Assist users with IT issues related to use of Microsoft Windows, Office, and Infor applications.
• Document recurring issues, fixes, and system configurations.
• Escalate complex issues appropriately while owning resolution follow-through.
• Assist with other IT projects, upgrades, and rollouts as assigned.
• Maintain accurate asset and user records.
• Follow established security and access control procedures.
• End user training where appropriate for IT related topics.

• Associate degree, certification, or coursework in IT or related field.
• CompTIA A+ or similar entry-level certification.
• Familiarity with Microsoft 365 environments.
• Basic experience supporting Windows PCs, printers, and common business software required.
• Exposure to manufacturing systems or barcode scanning devices preferred.
• Experience installing, configuring, and troubleshooting windows PCs, software, and related peripherals.
• Cautious and thoughtful, with actions demonstrating an understanding of the critical nature of IT and security.
• Strong customer service mindset with patience and professionalism when working on challenging user problems.
• Requires excellent interpersonal verbal and written communication skills.
• Excellent troubleshooting and problem-solving ability.
• Must be well organized, curious, detail oriented, and a reliable self-starter.
• Demonstrated ability to maintain cooperative, diplomatic working relationships at all levels of the company, even during high-stress situations.
• Work as part of a team and collaborate with colleagues and vendors.
• Willingness to work in both office and manufacturing environments.