Field Service Technician

Field Service Technician OpportunityOur client is a leading provider of innovative, high-capacity oil management and crumb recovery systems, based in the Dallas-Fort Worth area. The company offers a proprietary, patented, hot food oil filtration system built specifically for commercial fryers. They have an exciting opportunity for a talented Field Service Technician to join their team!Role ResponsibilitiesThe primary function of a Field Service Technician is to provide outstanding service and support to all customers whether it is trouble shooting over the phone or on-site service. The goal is to resolve all customer opportunities and issues as quickly as possible while maintaining a professional and courteous attitude. In-house service on equipment, electrical, assembly, jobs, repairs, etc… is the primary focus when not assisting customers. This job also requires traveling domestically and international plus working most weekends.Duties/Responsibilities:Act as the lead and first line of communication on all service-related phone calls; treating all customers with respect and courtesy while resolving their issue.Provide professional assistance, support, and service when on-site at a customer's facility, remembering that each customer is valuable to our business.Recommend parts and other services to customers while on-site at their facility, leaving the customer with a feeling that Filtration Automation can fulfill all their needs.Never leave a job unfinished, whether it is in-house or on-site at a customer facility. All jobs should be completed, and the customer should be fully satisfied before a job is considered complete. In extreme circumstances when this is not achievable, please contact your manager before leaving an incomplete job or service.Forward any potential sales lead to Sales team, including appropriate contact information and potential sales opportunities.Maintain accurate documentation of all services, including detailed trip reports, services provided, accurate time allocation, customer information, and any follow-up required with the customer.Follow up with customers on services performed at their facility to ensure that they are nothing less than 100% satisfied and all of their issues have been fully resolved. This follow-up should occur within a couple days from the service visit and documented on the job.Accurately complete all paperwork for services provided both on-site and jobs performed in-house. Ensure that service-related jobs are completed correctly and ready to invoice.Complete all in-house jobs properly and in a timely fashion. This includes jobs for inventory, jobs for order, customer repairs, or other tasks assigned by management.Check with manufacturing during idle time to see if there are assemblies, jobs, or repairs that need attention.Performs other related duties/projects as assigned.Required Skills/Abilities:This position requires a strong background in electrical, must be knowledgeable in 480V & 24V systems.This position requires the ability to read and follow electrical schematics and or blueprints.You must have the ability to troubleshoot electrical and mechanical issues with minimal help.Experience in leading improvement efforts in reliability, predictive and preventive maintenance.Experience routinely utilizing root cause analysis or other similar problem-solving tools.Previous experience in mechanical environment preferably in poultry industry desired.Traveling required 75 percent of time and weekends.Welding and fabrication are a plus but not required.Education and Experience:High school diploma or equivalent desired.3+ years of industrial maintenance experience preferred.Bilingual (English and Spanish) a plus.Welding and Fabrication experience or certifications a plusElectrical certification a plus.Previous work experience, preferably in the food processing industry.Benefits:401(k) matchingDental insuranceHealth insuranceCompany-paid life insurancePaid time offVision insurancePhysical Requirements:Bending and stooping for long periods of time.Sitting and standing for long periods of time.Requires being on feet up to 10 hours a day in a wet, cold, or hot environment.Ability to lift heavy objects up to 70 lbs.Lifting over head up to 30 lbs. on a frequent basis.Pushing and pulling on a continuous basis.