Passenger Service Agent

Passenger Service Agent

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience." We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary: Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned. The expected pay rate is $21.50/hr. This is a part-time role with the opportunity to transition to a full-time role in the future.

Activities:

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Your Profile:

• High School diploma or GED equivalent
• Clear ID
• Good command of the English language both verbal and written
• Passionate about customer service and must have relevant work experience
• Excellent communication skills (written and verbal) in country specific language
• Additional languages desirable
• Commitment to continuous improvement
• Self-motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather

What to Expect After You Apply:

Your application is the first step in your aviation career. Depending on the position and airport location, a station-based Talent Acquisition Business Partner may reach out with an invitation to attend one of our upcoming hiring events or an onsite interview. Attending an onsite event allows you to interview in person and immediately move forward in the process if you receive an offer. Onsite, you'll also complete required onboarding paperwork and pre-employment screening, which may include an oral fluid drug screen. Our talent acquisition and human resource team will be onsite to guide you through the onboarding paperwork and drug screen. Because our employees work in secure airport environments, and safety is the standard in our operations, you will also need to complete the required airport security-clearance (badging) process and Swissport training before beginning work. Our team will help you schedule your badging appointment once the onboarding paperwork and drug screen have been completed at the onsite hiring event. Keep an eye on your email after applying as our recruiting team may reach out with and invite to complete the next steps onsite at our airport station office.

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!