Director of Operations

This role requires senior operational leadership experience in a labor-intensive service business with a large, geographically distributed frontline workforce . Strong candidates will have directly led multiple branches, markets, or locations with responsibility for: A sizable hourly or frontline workforce deployed at customer locations Regional P&L performance Labor management, staffing, scheduling, and service delivery Executive client relationships and contract retention Multiple operational leaders across a broad geography Relevant backgrounds may include contract security, facilities services, janitorial services, staffing, logistics, field services, or another comparable outsourced-services environment. Corporate operations experience alone—particularly in SaaS, software, retail, or another non-field-service business—is not the experience required for this position. The opportunity A leading national provider of security and facility services is seeking a Regional Director of Operations to lead its Arizona, Nevada, and Colorado markets. This executive-level operator will oversee approximately $80 million in annual revenue and a multi-branch organization of roughly 1,000 employees . The Regional Director will own regional performance, profitability, client retention, leadership development, and growth. This is a hands‑on field leadership position—not a corporate strategy or headquarters‑based operations role. What you’ll own Lead regional Directors, Branch Managers, and operational teams across three states Maintain full regional P&L accountability, including revenue, labor costs, margins, and forecasting Ensure consistent staffing, scheduling, service quality, and contract execution Build executive relationships with key clients and protect client retention Identify and correct operational or financial performance issues Recruit, coach, and retain high‑performing branch and regional leaders Partner with Business Development on pricing, proposals, presentations, and new opportunities Generate organic growth within existing client relationships Support regional acquisitions and post‑acquisition integration when needed Translate company strategy into measurable regional execution What you’ll bring 8–12+ years of progressive operational leadership experience Significant multi‑location or multi‑market leadership experience Direct ownership of a substantial P&L Experience leading a large, distributed, labor‑intensive service workforce Strong command of labor management, client service, and operational profitability Executive‑level client relationship and communication skills A record of developing leaders and improving underperforming operations Bachelor’s degree in business, management, or a related field Security‑services experience is preferred, but highly comparable outsourced‑services experience will also be considered Residence in Arizona, Nevada, or Colorado Travel This position requires regional travel Tuesday through Thursday each week . Travel will include regular visits to branches, client sites, and other locations throughout Arizona, Nevada, and Colorado. Compensation Bonus: 30% annual opportunity Uncapped commissions: Based on qualifying new revenue you bring into the organization If you have successfully led a large, distributed service workforce, owned regional financial results, and built lasting client partnerships, we would like to hear from you #J-18808-Ljbffr Waterstone Human Capital