Banking Operations Specialist

Are you a Payments Specialist with knowledge of the Clearing House Automatic Payments System (CHAPS), and looking for your next career opportunity? We have an exciting opportunity for a Payments Specialist to join our Banking Operations team. As a Payments Specialist within Banking Operations, you will process CHAPS payments, including high value payments, fraud indemnities, BACS recalls, direct debit indemnity claims, keying of manual switching & paper mandates, corrections and remediations, legal document reviews, and court orders. You will be assigned work daily, supporting business incidents requiring corrections and remediations. Job responsibilities Manage daily execution of CHAPS transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures Handle day-to-day transaction processing (i.e., Bank-to-bank payments and Direct Debit Indemnity Claim) and operational activities (i.e., Manual Current Account Switch and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Point of contact for internal communication with front and back office Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner Develop subject matter expertise of business processes to assist with corrections and remediations Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members Record and process court orders, including freeze orders and requests for information Required qualifications, capabilities, and skills Maintains utmost accuracy in the processing of payments Ability to follow tight deadlines, organise and prioritise workload Ability to work closely with business partners and interact with staff at all levels Demonstrated experience of strong analytical and problem-solving skills Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness Multi-tasker who can manage multiple streams of work concurrently and able to collaborate, partner and work in a team environment Excellent written and oral communication skills Preferred qualifications, capabilities, and skills Experience of CHAPS including back-office processing, investigations and remediations, with a good understanding of how payment systems and processes work, and able to use the relevant software products and tools efficiently in day-to-day operations is preferred Experience of effective end to end queue monitoring and assisting a team in the prioritisation of tasks Experience in back-office operations and keen sense of quality control and practices Functional experience with MS Office, including Word, Excel, Access, and PowerPoint #J-18808-Ljbffr Testing Site - JPMC