Application Support Engineer

Kforce has a client that is seeking an Application Support Engineer in Westerville, OH. Responsibilities:

• Implementation of software applications and the support, administration, and maintenance of existing software applications
• Provides documentation and training for existing applications when required
• Participates and has the ability to provide leadership for disaster recovery exercises
• Performs application development tasks when needed for root cause resolution while keeping within established development standards
• Collaborates with principal support roles team leads, and mentors junior staff as needed
• Attends status meetings and/or regularly communicates progress against support activities
• Install of software for primary WMS or related solutions and holding CAB meetings with multiple departments for release management
• Develops new solutions to improve performance needs for the team and customers
• Provide Tier 2 support for Manhattan Active Warehouse Management (MAWM)
• Coordinate with Tier 1 and Tier 3 teams for incident resolution and escalation
• Support MAWM modules including Receiving, Picking, Packing, Shipping, and Labor Management

• Support of Centiro SaaS-based transportation and carrier management system, including configuration, integration, and troubleshooting of outbound shipping workflows
• Support of multiple Windows/Linux Server-based peripheral systems
• Support management of multiple SaaS peripheral solutions
• 2+ years of Blue Yonder WMS experience
• Experience with incident management platforms like ServiceNow
• Familiarity with cloud-native architecture and deployment models
• Proficiency in SQL for data analysis and diagnostics
• Ability to interpret logs and perform root cause analysis