Night Manager- La Concha Key West

Key West La Concha, Autograph Collection is a National Historic Landmark located in the heart of the vibrant downtown historic district. Since opening its doors in 1926, our legendary hotel has inspired iconic guests like Ernest Hemingway and Tennessee Williams. Now newly reimagined as part of Marriott's Autograph Collection, the hotel has undergone a full renovation, seamlessly blending its storied past with contemporary luxury. Guests can experience the timeless charm of Old Key West alongside elevated, modern amenities--including four distinct and inviting food & beverage outlets that highlight the island's rich culinary spirit. With a prime location on Duval Street, we're just steps from the island's best beaches, parks, restaurants, and shops--offering guests the ultimate Key West experience right outside our doors. Job Description Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff’s roles and duties and be able to perform duties at any given time. Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often. Accurately check AM and PM discrepancy reports. Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Be aware of and informed of all hotel activity daily, including banquet events, restaurant hours of operation, as well as local nearby events or activities, to assist guests, as well as manage operational fluctuations. Perform other duties as assigned. Requirements Physical Requirements (In-Office Role) Ability to work in a standard office environment. Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day) Occasional standing and walking throughout the workday. Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment. Ability to communicate effectively verbally and in writing. Occasionally required to stand, walk, bend, reach, or carry items. Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies). Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles). Ability to hear and participate in conversations and meetings, use phone and/or headset Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. Status Full-time Applicants have rights under Federal Employment Laws #J-18808-Ljbffr