Intuit TurboTax Customer Support Rep - Remote

Support a leading tax software's customers by guiding them through the software, answering account questions, and helping them find prior returns — *no previous tax experience required; education classes provided.* If you love working from home _and_ enjoy real human connection, this role might be perfect for you! You will assist customers via various support channels including phone support with video chat capability and traditional chat support.

* *Work from Home:* Ditch the commute and enjoy the comfort of home.
* *Flexible Hours:* Set your own schedule and work when it's convenient for you.
* *Diverse Experience:* Expand your skillset across various industries while providing exceptional customer service.
* *Supportive Environment:* We’re here to help every step of the way!

*Application Process:*

* Create Profile
* Complete Assessments (only one-attempt is allowed)
* Pass PC Scan (must be on a computer, not mobile device)
* Record Video Interview (can re-record as many times as needed)
* For more details, check out our Application Guide

*Earnings Potential*

* Earn up to $0.30/talk minute ($0.31 bilingual Spanish/English) - additional $0.04/minute incentives available.
* Contractors on this program who meet or exceed key metrics earn up to $30/hr during peak tax week (April 6th-15th).

*Skills Needed*

* Sincere desire to assist the customer
* Tech savvy and avid computer user
* Ability to multi-task and navigate multiple systems
* Communicate with a friendly tone and professional demeanor

*Schedule*

* This *seasonal contract *runs through April 15th (Tax Day)
* Flexible schedule opportunities - you choose your hours!
* Program is open 7am and 11pm CST, Monday-Sunday
* Weekday and weekend options

*Work Environment Requirements*

* Quiet, uninterrupted space
* Organized desk area
* Professional appearance (when on camera)

*Technology Requirements*

* Personal computer (no tablet)
* Broadband internet connection, recommended at least 10 MBPS
* Wired internet connection (no wi-fi or mobile internet)
* Windows 11 operating system
* Valid antivirus software installed, running and up to date
* USB headset with microphone
* Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
* A webcam

*Full PC requirements

*Important Information*

_We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check._

_*Contractual Relationship: *__The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor._

Pay: Up to $30.00 per hour

Work Location: Remote