General Manager

Choice Hotels

Job Summary:

The General Manager is responsible for ensuring the operations of the Front Office, House Keeping, and Food and Beverage Departments are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, controlling costs and minimizing expenses. This is a hands on management position that oversees the day to day operations of the hotel.

Qualification Summary:

Education & Experience:

Four Year College Degree is preferred.
Two years front office management experience in a hotel preferred
Proficient with hotel sales, revenue management and A/R billing
Previous supervisory experience in a hotel required
Must have a valid driver's license from the applicable state
Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels
Must be able to convey information and ideas clearly, both oral and written
Must maintain composure and objectivity under pressure
Must be able to work with and understand financial information and data, and basic arithmetic function

Duties and Functions:

Carry out supervisory responsibilities in accordance with the Company's policies, training programs, and applicable laws
Recruit, interview, hire, and train employees
Appraise performance, reward and discipline employees
Approach all encounters with guests and team members in a friendly, service-oriented manner
Have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
Motivate, coach, counsel and discipline all team members
Develop team member morale and ensure all team members are fully trained
Maximize room revenue and occupancy by reviewing status daily
Have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
Be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers' Compensation, training, etc.
Ensure no-show revenue is maximized through consistent and accurate billing
Assist with or process payroll
All other duties as assigned

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Vacancy posted 4 days ago

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