Patient Access Representative

Description

Additional Position Details:  FTE: 1.000000 | Full Time | Primarily Mon - Fri / 8AM - 5PM

For this role, we will consider candidates at either the Patient Access Rep 1 or Patient Access Rep 2 level. Requirements and wages for each level are noted below. 

Starting Wage:

• PAR1- $18.09-$24.88 per hour, depending on experience
• PAR2- $19.27-$26.50 per hour, depending on experience

Position Summary

The Patient Access Representative (PAR) provides customer-service coverage in centralized registration areas such as front office, outpatient, inpatient, and emergency department locations of Asante and assumes the responsibility for the successful financial outcomes of all patient services. In this role, the Patient Access Rep is also responsible for thoroughly and accurately describing the various compliance and regulatory documents that Asante is required to present to patients – while always maintaining patient relations, customer satisfaction, and Asante’s financial solvency.

Under the general supervision of the Patient Access Supervisor, the Patient Access Rep performs imperative duties, including but not limited to:

• Appointment scheduling
• Registration and insurance verification
• Telephone coverage and data entry
• Filing protected health information (PHI)
• Patient referrals and point-of-service collections

Qualifications

Required experience for the Patient Access Rep 1 level:

• Previous patient registration experience - OR - related customer service, administrative, and/or data entry experience.

Required experience for the Patient Access Rep 2 level:

• Minimum 1 year of experience with 2080 fulfilled hours in Patient Access Rep level 1 role or equivalent.

Education applicable to both levels

• High School Diploma, GED, or equivalent experience demonstrating the ability to effectively communicate as required for the position is required
• Associate's degree in business, healthcare, or related field-  preferred

Certifications applicable to both levels

• Certified Healthcare Access Associate through the National Association of Healthcare Access Management-  preferred

Total Rewards

We offer a comprehensive Total Rewards package designed to support your well-being and professional growth, including:

• Competitive Pay: Hourly and salaried positions earn market-based compensation.
• Health & Wellness: Medical, dental, and vision coverage for part-time and above employees and their eligible dependents beginning within 30 days of hire.
• Retirement Savings: Employer-sponsored retirement plan with company contribution and match.
• Paid Time Off: Generous ETO for part-time and above employees.
• Professional Development: Continue to enhance your education through our tuition reimbursement and tuition repayment program
• Additional Benefits: Life insurance, disability coverage, and employee assistance programs.

At Asante, we are guided by our values:

Excellence - Respect - Honesty - Service - Teamwork

Asante is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and to employing and advancing qualified individuals of all backgrounds, including women, minorities, individuals with disabilities, and protected veterans.