Program Manager

Job Description

Job Description

Our Delaware team is growing and we are in need of a dynamic leader to join us in the role of Program Manager ! The Program Manager will oversee our FMS program which provides Financial Management Services (FMS) and Support Brokerage to adult disabled individuals, helping them to maintain independence in the home and community throughout the state of Delaware. JEVS provides these services through Medicaid funding via the Division of Medicaid and Medical Assistance and through non-Medicaid funding via the Division of Services for Aging and Adults with Physical Disabilities.

As Program Manager you will be responsible for supervising and training the telecommuting Support Brokers, assisting them with task prioritization, optimizing travel and scheduling strategies, and overcoming daily challenges to achievement of assigned goals. In this role your responsibilities will include the following:

• Oversee all Delaware Support Brokers’ daily activities and schedules
• Supervise Support Broker case load management and task completion
• Audit, quantify and report to the Program Director on Support Broker deliverables and timeline compliance
• Accompany each Support Broker at least one day per month on a field visit to observe and provide constructive feedback and formal evaluations
• Generate and discuss reports for each Support Broker monthly with Program Director to ensure compliance with programmatic requirements and sufficient delivery of service
• Participate in recruiting for all open positions within the program
• Ensure Quality Assurance of all enrollment files via DocuSign; make recommendations, test pilot templates, and suggest improvements as necessary
• Collaborate with FMS Tax Accountant in audit of worker's compensation policies
• Participate in stakeholder/funder meetings as needed; attend conferences as exhibitor and manage exhibition resources
• Other duties related to successful management of the program

• Bachelor’s Degree in Human Services, Human Services Administration, Social Services, Business, or related field; or a Bachelor’s degree in an unrelated field and 18 months of experience at a case management or management level involved with an FMS and/or participant-directed program.

• Occasional travel from Wilmington to Dover

• Proficient with Microsoft Office Suite applications, especially EXCEL and be familiar with Microsoft SharePoint and DocuSign software.

What’s in it for you :

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position ranges from $58,900 to $63,000 and will vary based on factors such as skills and experience . Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.