LEAD REGISTRAR

Summary The Lead Registrar provides support, direction and monitoring of registrars and patient admission activities to facilitate efficient and customer‑focused registration. Demonstrates knowledge of Patient Access processes, workflows, requirements, and best practices and incorporates leading metrics in performance expectations. Maintains open and proactive communication with all internal departments to ensure a smooth transition of information and informs leadership of all potential problems to enable a proactive approach. Responsibilities Review collections regularly to ensure department goals are reached. Audit registrations to ensure compliance with standard work and that registrations are complete, including scanned documents and proper documentation of comments. Complete and document observations and audits of staff members. Provide education and training for staff to maintain standardization of processes and operations, and coach to implement best practice and critical thinking skills to improve the patient experience. Maintain statistical reports and submit them in a timely manner to leadership. Utilize reports to reveal areas of strength and opportunities for improvement, and identify potential causes for deviations in the data. Use Lean Management methodologies to problem solve. Assume responsibility for compiling and maintaining reports on a regular basis. Ensure transfer of responsibility when out of the office, maintain adequate staffing for department coverage, and work additional hours to meet department needs. Collaborate with colleagues to ensure adequate staffing levels, participate in on‑call rotation, and cover shifts or parts of shifts when coverage is insufficient. Perform registration tasks of Patient Access Associates on a regular basis. Takes appropriate steps to ensure a positive patient experience, demonstrating empathy and understanding of patient/customer concerns through careful listening and appropriate responses. Recognize everyone – patients, visitors, and co‑workers – as customers and treat them with dignity, courtesy, and respect. Experience Required: 1–3 years of relevant experience. Education Preferred: Associate’s Degree. Benefits Competitive compensation (including overtime, shift differentials, premium pay, and bonuses as applicable), comprehensive health plans, free parking, and wellness programs. LifeBridge Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex or sexual orientation, gender identity or expression. LifeBridge Health does not exclude people or treat them differently because of the same characteristics. #J-18808-Ljbffr LifeBridge Health