Account Recovery Specialist
$38k - $40kTata Consultancy Services
Job Description The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification, case resolution, and delivering exceptional customer experience while maintaining strict compliance with data security standards. SOP driven process to review cases received in workflow Initiate templatized email via workflow to activate customer Validate customer details (name, email id, usage of account), validate reason for a/c lock (enable 2Factor authentication, cookie verification, changing ownership of an account) Perform identity verification using client approved tools and protocols. Data validation & investigation through client approved tools Maintain accurate documentation of customer interactions and case notes. Follow SOPs, compliance guidelines, and client policies (e.g., data privacy, fraud controls). Meet process KPIs including AHT, Quality, CSAT, and Compliance adherence. Collaborate with team leads and SMEs for continuous improvement of workflow. Qualifications 1–3 years of experience in customer service, or account recovery processes (BPO/BPS preferred). Strong communication skills (verbal and written). Ability to handle high-sensitivity customer data with confidentiality. Proficiency in navigating multiple systems and tools. Strong analytical and problem-solving skills. High attention to detail and accuracy. Diploma Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. Salary Range: $38,000 - $40,000 per year #J-18808-Ljbffr Tata Consultancy Services
- ...Account Recovery Specialist Location: Milford, OH (Onsite) FTE only The Account Recovery Specialist will support customers by helping them securely regain access to their accounts. This role focuses on identity verification and case resolution while maintaining strict...Suggested
- The Account Recovery Specialist will assist customers in securely regaining access to their accounts. This role emphasizes identity verification, case resolution, and strict adherence to data security and compliance standards. The ideal candidate is detail-oriented, analytical...Suggested
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Beneficial Talent Source
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Blue Ash, OH2 days ago - ...reduce or eliminate financial loss to department customers by accurate efficient timely billing, follow-up and collections of patient accounts. Duties include: In charge of the timely and accurate follow-up on all patient account balances; In charge of processing the...SuggestedFull time
TriHealth
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MCR Hotels
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Amelia, OH2 days ago- ...they feel properly welcomed. Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores. Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency. Hotel Knowledge: Strong knowledge of all...Weekly payFull timeContract workWork at officeImmediate startShift workNight shiftAfternoon shift
mcrhotels.com
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Lowe's
Milford, OH2 days ago $12 - $19.5 per hour
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Amelia, OH4 days ago$18.5 per hour
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Milford, OH2 days ago $20 per hour
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