Membership Engagement Specialist

Benefits:

401(k)

Health insurance

Paid time off

401(k) matching

Dental insurance

Vision insurance

Membership & Engagement Specialist

Full-Time | Exempt (Salaried)

MedChi, The Maryland State Medical Society, is seeking an energetic and relationship-driven Membership & Engagement Specialist to help strengthen and grow Maryland's largest physician membership organization.

This position plays a critical role in membership recruitment, retention, engagement, and outreach. The ideal candidate is a self-starter who enjoys building relationships, identifying opportunities for growth, analyzing trends, and developing strategies that enhance the member experience. This role serves as a key ambassador for MedChi and works closely with physician leaders, component medical societies, prospective members, and internal teams to ensure members recognize and receive value from their MedChi membership.

Reporting to the Chief Experience Officer, the Membership & Engagement Specialist will be responsible for supporting membership growth initiatives, increasing member engagement, strengthening relationships with component societies, and helping advance MedChi's mission of serving Maryland physicians.

Key ResponsibilitiesMembership Growth & Retention

Develop and implement membership recruitment and retention initiatives.

Conduct outreach to prospective, current, and former members to increase engagement and membership participation.

Identify opportunities to strengthen membership value and improve retention rates.

Support membership campaigns and promotional initiatives designed to grow membership.

Assist in developing strategies to increase member participation in MedChi programs, services, events, and advocacy efforts.

Member Relations & Engagement

Serve as a primary point of contact for MedChi members and component medical societies.

Build and maintain strong relationships with physicians, physician leaders, and healthcare stakeholders throughout Maryland.

Provide exceptional customer service and timely responses to member inquiries.

Coordinate targeted communications to increase awareness of member benefits, resources, programs, and events.

Gather and analyze member feedback to identify trends and opportunities for improvement.

Outreach & Business Development

Represent MedChi at meetings, conferences, medical society events, and membership outreach activities.

Develop relationships with residency programs, medical students, young physicians, and healthcare organizations to promote membership opportunities.

Support strategic outreach initiatives that expand MedChi's presence and visibility across Maryland.

Collaborate with internal teams to identify partnership opportunities and enhance member engagement.

Data Analysis & Reporting

Track membership trends, engagement metrics, recruitment efforts, and retention outcomes.

Maintain accurate membership records and databases.

Prepare reports, dashboards, and recommendations to support membership strategy and decision-making.

Utilize membership data to identify opportunities for growth and targeted outreach.

Events & Administrative Support

Assist with planning and execution of membership meetings, networking events, leadership programs, and conferences.

Coordinate event logistics, registrations, attendee communications, and on-site support.

Prepare reports, meeting materials, and presentations as needed.

Support special projects and other duties as assigned.

Qualifications

Bachelor's degree or equivalent combination of education and experience.

Experience in membership services, association management, business development, customer success, nonprofit organizations, healthcare, sales, or relationship management preferred.

Strong interpersonal and relationship-building skills.

Excellent written and verbal communication abilities.

Strong organizational skills and attention to detail.

Ability to manage multiple projects and priorities simultaneously.

Analytical mindset with the ability to interpret data and identify trends.

Self-motivated and comfortable working independently.

Proficiency in Microsoft Office Suite and experience with databases, CRM systems, association management systems, or membership platforms preferred.

Willingness to travel throughout Maryland and attend occasional evening or weekend events.

Preferred Characteristics

Outgoing and highly professional communicator.

Strong networking and relationship-development skills.

Strategic thinker with a customer-service mindset.

Passion for physician advocacy, healthcare, and membership engagement.

Ability to identify opportunities, solve problems, and drive results.

Join MedChi and help strengthen the voice of Maryland physicians while building meaningful relationships that support the future of medicine.

Salary, Schedule & Benefits

Salary: $45,000–$55,000 annually, commensurate with experience

Schedule: Monday–Friday, 9:00 a.m.–5:00 p.m., with occasional additional hours

Work Model: Hybrid option available after six months (subject to approval)

Location: Baltimore/Annapolis area

Benefits include:

Medical, dental, and vision coverage

HSA or flexible spending accounts with employer contribution

401(k) with employer match and safe harbor

Life insurance and long‑term disability

Paid leave and free parking