Account Supervisor

ABOUT M&C SAATCHI WORLD SERVICES

M&C Saatchi World Services is a full-service marketing company renowned for using commercial advertising to solve the world’s toughest challenges. World Services is a specialty branch of M&C Saatchi Group, and we provide strategic communications, behavior change, and marketing support to Public Sector clients with special emphasis on the US Federal Government and State, Local, Tribal, & Territorial leaders.

THE ROLE

M&C Saatchi World Services is seeking an experienced and highly motivated Account Supervisor to lead the delivery of strategic communications and social impact campaigns across a diverse portfolio of clients, programs, and initiatives.

As a key member of the account leadership team, you will oversee complex projects from strategy through execution, ensuring work is delivered to the highest standards of quality, creativity, and effectiveness. Working closely with clients, strategists, creatives, researchers, and production teams, you will help shape campaign direction, manage stakeholder relationships, and drive successful program outcomes.

This role is ideal for a communications professional who combines strong project leadership with strategic thinking, exceptional client management skills, and a passion for delivering meaningful impact.

The successful candidate will serve as a trusted advisor to clients, a mentor to junior team members, and a collaborative partner across disciplines, helping to ensure campaigns achieve both creative excellence and measurable results. This is a hybrid role; however, the ideal candidate will live in the District of Columbia, Maryland, and Virginia (DMV) region.

This is a hybrid role; however, the ideal candidate will live in the District of Columbia, Maryland, and Virginia (DMV) region.

Key Responsibilities

• Lead the day-to-day management and delivery of communications campaigns, ensuring projects are executed on time, within budget, and to the highest quality standards.

• Oversee large-scale and integrated campaign production efforts, including digital, multimedia, and content-driven initiatives.

• Guide the development of project briefs, campaign plans, presentations, and client deliverables in partnership with strategy and creative teams.

• Ensure all work aligns with campaign objectives, audience needs, and client expectations while maintaining a focus on measurable outcomes.

• Manage project budgets, resource allocation, timelines, and workflow processes to support efficient delivery.

• Prepare and contribute to fee proposals, scopes of work, and project planning discussions. • Build and maintain strong relationships with clients, serving as a trusted partner and primary point of contact for day-to-day account management.

• Anticipate client needs, proactively identify opportunities, and help navigate challenges through strategic guidance and problem-solving.

• Collaborate closely with strategists, creatives, researchers, and producers to ensure integrated and effective campaign execution.

• Provide leadership, mentorship, and development support to junior team members while fostering a positive and collaborative team culture.

• Monitor account processes and identify opportunities to improve efficiency, communication, and ways of working.

• Support business growth by identifying opportunities for additional work, developing proposals, and contributing to client discussions.

• Contribute to agency initiatives, knowledge sharing, and cross-functional collaboration efforts that strengthen organizational capability and culture.

• Track project performance and campaign effectiveness, ensuring work delivers against objectives and client expectations.

Key Attributes

• Experience in communications, account management, marketing, public affairs, or a related field.

• Demonstrated experience leading complex communications campaigns and managing multiple concurrent projects.

• Strong client relationship management skills with the ability to engage confidently with senior stakeholders.

• Experience in leveraging AI-enabled tools and emerging technologies to improve project delivery, stakeholder engagement, and operational efficiency.

• Curiosity in technology landscape and how AI is changing communications.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Ability to think strategically while maintaining strong attention to project execution and operational detail.

• Experience collaborating with multidisciplinary teams, including strategy, creative, research, and production functions.

• Strong project management, budgeting, and resource planning capabilities.

• Ability to anticipate challenges, identify opportunities, and proactively develop solutions.

• Commitment to high-quality work, continuous improvement, and delivering measurable results.

• Experience mentoring and developing junior team members while fostering a collaborative team environment.

• Interest in global affairs, public policy, social impact communications, behavior change, or related sectors.

• Practical understanding of business operations and client service management.

• Proficiency in Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.

• Experience working with government clients is desirable.

• Degree or relevant experience in Communications, Marketing, International Relations, Politics, History, or a related field preferred.

• Ability to travel internationally and work independently when required.

• Must possess, be eligible to obtain, and be willing to maintain a U.S. Secret security clearance.

Eligibility Requirements:
• U.S. Citizenship: Must be a United States Citizen (required by government contract).
• Clearance Eligibility: Must be able and willing to obtain a U.S. Government Secret or Top Secret security clearance immediately upon employment.
• Background Screening: Must be willing to submit to a rigorous federal background investigation, which includes an in-depth review of personal finances, criminal history, employment history, and drug use.

The salary range provided reflects the anticipated compensation for this role across our Washington, DC and New York locations. Actual starting salary will be determined based on geographic location, relevant experience, skills, and other job-related factors.

WHY YOU'LL LOVE IT HERE

• Work on impactful programs supporting federal and defense-related initiatives.
• Collaborate with high-performing cross-functional teams across communications, digital and analytics disciplines.
• Opportunity to shape strategic public engagement initiatives at enterprise scale. • Flexible hybrid working environment.
• Exposure to complex, mission-driven stakeholder engagement challenges.
• Career development opportunities within a fast-growing global organization.

WHAT YOU GET

• We offer a competitive salary and a benefits package designed to support your health, family life, financial wellbeing, and growth.

Family & parental support
• 12 weeks’ full pay for Primary Carers and 6 weeks for Secondary Carers (after one year of service; return requirements apply for subsequent leave)
• Applies to birth, adoption, and surrogacy
• Up to 10 days’ paid fertility leave per year (5 per cycle)
• 2 days’ paid leave for new grandparents
• $2,500 annual interest-free parental loan
• $6,000 interest-free fertility treatment loan

Healthcare & wellbeing
• Choice of three medical plans (HSA at $0 cost; EPO 75% employer funded; PPO 65% employer funded)
• 70% employer-funded dental and vision coverage
• Generous paid time off, sick leave, and company holidays, including an office closure between Christmas & New Year's
• Gym membership reimbursement and/or Wellhub subscription
• 401(k) with 4% employer match
• 24/7 mental health support through Self Space
• Social events, happy hours, professional development trainings, etc.
• Work from anywhere for up to 2 weeks per year (subject to approval)

Culture & development
• $300 annual cultural stimulation allowance (accrued monthly; available after 90 days)
• Weekly Thursday happy hour
• Mentorship and Buddy programs

ABOUT M+C SAATCHI WORLD SERVICES

M+C Saatchi World Services is a specialist division of M+C Saatchi Group, the world’s largest independent communications network. Our specialists work in office hubs across six continents, grounding our global expertise in local nuance.

We offer award-winning commercial communications capabilities, which are utilized by global organizations to address the world’s most complex problems across defence, development, diplomacy, homeland and national security, law and order, health, education, and the environment.

We work with clients that want to help the hardest-to-reach, hardest-to-influence audiences. This includes a range of Western Government departments, such as DOS and USAID; partner governments, including the U.K. and Australia; and prominent IGOs/NGOs such as the U.N.

We are a comms agency that works on behaviour change projects typically focused on issues related to Security, Defence and Stabilization. Whether it’s producing critically acclaimed feature films in Africa, to TV shows in the Middle East, to pop music videos in Asia, we have a record of leveraging creativity to access communities anywhere in the world.

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