Store General Manager
DHD Consulting
Job Duties
(Including, but not limited to, the following)
Ensure full compliance with company standards, policies, and operational procedures across the bakery.
Monitor store performance and ensure alignment with company goals and KPIs.
Analyze sales, labor, and cost metrics, and implement action plans to improve performance.
Maintain brand standards in product quality, customer service, and store presentation.
Oversee daily front-of-house and back-of-house operations to ensure consistency and efficiency.
Train, coach, and support franchisees and staff on operational excellence and service standards.
Conduct regular store evaluations and provide feedback for continuous improvement.
Ensure compliance with all health, safety, and sanitation regulations.
Support inventory control, ordering processes, and cost management to minimize waste.
Handle escalated customer issues and ensure proper resolution aligned with brand values.
Collaborate with corporate teams (Marketing, Operations, R&D) to implement new initiatives.
Execute corporate-driven promotions and local store marketing efforts.
Drive customer satisfaction and strengthen brand reputation within the community.
Identify operational gaps and proactively recommend improvements to franchisees and corporate teams.
Qualifications
5+ years of successful bakery management experience; bread-related experience is a plus.
Basic understanding and practice of food safety standards.
Intermediate proficiency in MS Office Suite, including Word, Excel, and PowerPoint.
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