Store General Manager

Job Duties

(Including, but not limited to, the following)

• Ensure full compliance with company standards, policies, and operational procedures across the bakery.

• Monitor store performance and ensure alignment with company goals and KPIs.

• Analyze sales, labor, and cost metrics, and implement action plans to improve performance.

• Maintain brand standards in product quality, customer service, and store presentation.

• Oversee daily front-of-house and back-of-house operations to ensure consistency and efficiency.

• Train, coach, and support franchisees and staff on operational excellence and service standards.

• Conduct regular store evaluations and provide feedback for continuous improvement.

• Ensure compliance with all health, safety, and sanitation regulations.

• Support inventory control, ordering processes, and cost management to minimize waste.

• Handle escalated customer issues and ensure proper resolution aligned with brand values.

• Collaborate with corporate teams (Marketing, Operations, R&D) to implement new initiatives.

• Execute corporate-driven promotions and local store marketing efforts.

• Drive customer satisfaction and strengthen brand reputation within the community.

• Identify operational gaps and proactively recommend improvements to franchisees and corporate teams.

Qualifications

• 5+ years of successful bakery management experience; bread-related experience is a plus.

• Basic understanding and practice of food safety standards.

• Intermediate proficiency in MS Office Suite, including Word, Excel, and PowerPoint.