Service Sales Representative

Job Description

Job Description

At Cross Company, we don’t just show up for work—we show up for a company we actually own. As a 100% employee-owned industrial technology leader, we provide specialized expertise in automation, hydraulics, precision measurement, and more that keeps the world’s manufacturers moving.

We operate on the principle of Servant Leadership: we hire smart, driven people and then get out of their way so they can do what they do best. When you join the Cross team, you aren't just an employee; you’re an owner-associate in a stable, transparent, and high-performance environment where your voice truly matters.

Purpose: The Service Sales Representative’s mission is to develop new business within a defined territory. Service Sales Representative will communicate to customers and prospects the different aspects and capabilities of Cross and how it applies to their measurement needs. Service Sales Representatives are the primary field liaison between our customers and Cross and the primary business development resource for our company. This is an outside sales role designed for self motivated individuals who can work independently and with a team.

Measurables:

• New Service Business attained

• Growth of Assigned Service Territories

• Number of quotes created and percentage of quotes closed

• The creation of leads and the development of transitioning a lead to a customer

• Annual performance reviews

• Feedback from customers, prospects, and peers.

Activities and Responsibilities:

• Visit territory customers and prospects to:

  • Develop and build the business that Cross does with that customer or prospect.

  • Create opportunities to meet with customers and prospects and win their business.

  • Identify the explicit needs of those customers that Cross can meet and identify the relative value of fulfilling those needs and determining the most effective way for Cross to meet that need.

  • Develop presentations and communicate Cross’ capabilities and how that adds value to them and their organization.

  • Respond to customer’s requests for quotes by submitting quotations to customers for measurement services, or turn the particular project over to the appropriate Applications Specialist, Inside Sales person, or Service Manager.

  • Train the customer/prospect on the best, most effective way for them to interface with Cross to meet their needs.

  • Gather feedback from customers on how Cross can improve what we do and communicate that feedback to the appropriate internal team member(s).

• Internal to Cross:

  • Complete and submit all reporting, including quote logs, territory development plans, commission reports, etc on time and accurately.

  • Participate in Sales and Service team meetings playing the role of team leader where assigned.

  • Report to management market trends, competitive intelligence, and changes to customer’s businesses that affect Cross

Position Requirements:

• Bachelor’s degree in business or a related field preferred.

• 5-8 years of outside sales experience.

• Presentation, written and personal communication skills

• A focus on high quality outcomes and business profit

• Exceptional quantitative and analytical skills and PC proficiency

• The ability to think creatively, take initiative, multitask and manage projects under pressure

• An unwavering persistence, commitment, passion and enthusiasm for this work.

Compensation:

• Cross provides a competitive base salary as well as a commission structure that reflects effort and results.

• Cross provides the training and tools needed to succeed so that there is no out of pocket work related expenses.

Provided are:

• Company credit card

• Company shirts, jackets, and safety shoes

• Company computer

• Company smart phone

• Vehicle Stipend and mileage reimbursement